What are the responsibilities and job description for the Front Desk Attendant position at New England Sports Hub?
Company Overview
NE Sports Hub, "the Hub", is a cutting-edge, world class facility, offering sports and entertainment to athletes of all ages and abilities. With 135k square feet of indoor sports and entertainment space, we are the largest indoor sports dome in New England and the first to provide Trackman golf performance range technology. Our offerings include Golf & Range, Turf Sports, Sports Performance as well as food & beverage offerings. We are looking for guest experience minded individuals to join our fitness focused, fun team.
Position Overview
The Front Desk Attendant is the first face our guests will see upon entering the facility and must set the standard of outstanding hospitality and customer experience.
This position requires the flexibility to work nights and weekends.
Key Responsibilities:
- Greet visitors with enthusiasm.
- Open the building on weekday mornings for our Walking Club members.
- Promote The Hub by sharing information, answering questions and giving tours.
- Direct guests to their area of interest/participation.
- Answer phone calls and forward all inquiries to the appropriate Hub Team member.
- Ensure all guests sign in for leagues and memberships.
- Assist with light housekeeping to keep the entry clean, safe and welcoming including sweeping, windows, etc.
- Assist team members with communication with clients such as phone calls or emails regarding team assignments, schedule changes, etc.
- Attend Directors meetings, take notes and post to appropriate files.
- Assist Event Coordinator with set-up or clean up.
- Accept deliveries and direct them to the appropriate areas in facility.
Qualifications and Skills:
- Excellent communication skills to engage with staff, participants and guests.
- Strong organizational skills with the ability to multi-task.
- Computer proficiency, preferably with Google Suite
- Strong problem-solving skills with the ability to adapt to various situations.
- Experience in customer service, hospitality or office management.
This position requires 100% on-site attendance.
