Server

Company Overview:

NE Sports Hub, "the Hub", is a cutting-edge, world class facility, offering sports and entertainment to athletes of all ages and abilities. With 135k square feet of indoor sports and entertainment space, we are the largest indoor sports dome in New England and the first to provide Trackman golf performance range technology. Our offerings include Golf & Range, Turf Sports, Sports Performance as well as food & beverage offerings. We are looking for guest experience minded individuals to join our fitness focused, fun team.

Position Summary:

The Server is responsible for providing excellent customer service to guests in a dining and golf environment by taking orders, serving food and beverages, ensuring a positive dining experience, and handling transactions. This role involves a strong focus on guest satisfaction, teamwork, and maintaining a clean and efficient dining area.

Responsibilities :

Customer Service:

• Greet guests warmly, make them feel welcome, and guide them to their table.
• Present menus to guests, explain daily specials, and offer recommendations based on guest preferences.
• Take food and beverage orders accurately and efficiently, ensuring special dietary requirements or requests are noted.
• Communicate with the kitchen and bar staff to ensure orders are prepared correctly and delivered on time.
• Serve food and drinks promptly, ensuring proper presentation and correct order accuracy.
• Check on guests throughout their meal to ensure satisfaction and address any concerns or special requests.
• Handle guest complaints or concerns professionally, aiming for prompt resolution and guest satisfaction.
• Upsell menu items such as appetizers, desserts, and drinks to enhance guest experience and increase sales.

Dining Room Maintenance:

• Maintain a clean and organized dining area, ensuring tables are set up properly with clean tableware, napkins, and condiments.
• Clear and clean tables promptly after guests leave, reset tables, and prepare them for new guests.
• Monitor dining room traffic to ensure that all guests are attended to in a timely manner.
• Ensure that the restaurant’s cleanliness standards are upheld in all dining areas, including floors, tables, and restrooms.

Team Collaboration:

• Work closely with other servers, kitchen staff, and management to ensure smooth operation of service.
• Assist other servers or kitchen staff as needed, including running food, refilling drinks, or helping with side tasks.
• Communicate with the front-of-house team to ensure smooth flow of service, particularly during peak times.

Cash Handling & Transactions:

• Process customer payments accurately, including cash, credit cards, or split checks.
• Provide guests with their check, process the payment, and return change or receipts in a timely manner.
• Ensure proper handling of tips and gratuities, in accordance with company policies.

Health & Safety Compliance:

• Follow food safety regulations and ensure the proper handling of food and beverages.
• Ensure all plates, glasses, and utensils are properly cleaned and sanitized.
• Adhere to all health and sanitation guidelines, including hand washing, food handling, and alcohol service policies.
• Maintain proper food storage and handling procedures.

Shift Preparation & Clean Up:

• Arrive on time for scheduled shifts and assist in setting up the restaurant before service begins (e.g., stocking service stations, ensuring the dining area is ready).
• Assist in closing the restaurant by cleaning and organizing the dining area, restocking, and preparing for the next day’s service.
• Ensure that all side work (e.g., folding napkins, cleaning restrooms, organizing supplies) is completed during the shift.

• Previous experience in a server, food service, or hospitality role is preferred, but not required.
• Knowledge of food and beverage menus, with the ability to describe items and make recommendations to guests.
• Experience with point-of-sale (POS) systems or cash registers is a plus.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members.
• Excellent customer service skills, with a focus on guest satisfaction and problem resolution.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Knowledge of basic food safety, health, and sanitation standards.
• Ability to work as part of a team and assist colleagues when needed.
• Strong attention to detail and organizational skills.
• High school diploma or equivalent preferred, but not required.

Physical Requirements

• Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities.
• Ability to lift and carry items including trays of food and drink weighing 20-30 pounds regularly. Occasionally lift and carry items weighing up to 50 pounds, including food products, supplies, and equipment.
• Frequent bending, stooping, and reaching to access storage areas and inventory.
• Proficiency in using kitchen equipment and tools, as well as handling food items safely and efficiently.

Work Location - This job requires 100% on-site attendance