What are the responsibilities and job description for the Customer Service Representative (Order Taker) position at New Enterprise Stone & Lime Co., Inc.?
The Customer Service Representative is responsible for handling customer inquiries concerning price, availability, delivery services, and any other issue the customer needs resolved. The Customer Service Representative works closely with Dispatchers and Sales Representatives to confirm delivery schedules and pricing for customers and resolve any conflicts or issues. The Customer Service Representative will cover the scale house as a fill in weighmaster as needed for Bakersville, Tyrone and Vintondale.
Customer Service Representative (Order Taker) - What Will You Do?
Customer Service Representative (Order Taker) - What Will You Do?
- Develops and cultivates a solid working relationship with sales, operations, quality control, finance, and accounting in order to meet corporate goals and provide an industry best experience for our customers.
- Receives incoming calls and effectively addresses the call accordingly.
- Issues customer verbal quotes providing price and availability information.
- Converts customer request or quote into sales order.
- Research existing quotes and orders and assigns new request to proper quote or sales order when applicable.
- Travel to local regions - Bakersville, Tyrone, and Vintondale as needed.
- Positive attitude and willingness to grow and learn.
- Team Mindset - "The NESL Way"
- Focus on Safety, Quality, and Accuracy.
- Advanced Computer and keypad skills.
- Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track
- Basic knowledge of product offering purpose, and properties.
- Knowledge of geographic service area.
- Excellent written and verbal communication skills.
- Strong attention to detail and well organized.
- Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
- Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits.
- Career Growth - We pride ourselves in developing coworkers and promoting from within.
- Stable Industry - Our materials are in high demand year over year.
