What are the responsibilities and job description for the Remote Customer Service Agent position at New Era Technology company?
A company is looking for a CSC Agent - After Hours - Remote.Key Responsibilities : Handle customer service requests via various communication channels, prioritizing and documenting inquiriesCommunicate effectively with customers to provide support and escalate issues as necessaryParticipate in ongoing training and improve service delivery processesRequired Qualifications : At least six months of experience operating a computer in a Windows-based environmentPrevious call center experience is preferredAvailability to work a flexible schedule, including nights and weekendsInterest in technology and a basic understanding of technical issuesAbility to work independently and as part of a team
