Enterprise Applications Engineer - ConnectWise

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

The Enterprise Applications Engineer is a full-time position with New Era Technology. This role comes with following:

• Health Care Benefits
• Dental
• Vision
• 401K
• 29 Days of PTO (Includes Holidays)
  
  

The Enterprise Applications Engineer - ConnectWise will assist with the deployment, end user support, implementation, data migration, and training for internal ConnectWise software suite for employees across all New Era locations domestically in the US and internationally.

PRIMARY DUTIES:

• Provide application support to all internal users of ConnectWise, related integrations, and supporting applications, ensuring that requests are responded to and resolved within SLAs
• Assist with the roll out of the ConnectWise applications to new locations including requirements gathering, setup of the software, data cleansing, data imports, building of custom reports and end user training
• Assist with the application maintenance schedule and upgrades
• Maintain process and application usage documentation
• Maintain knowledge of the internal software suites as they evolve
• Ensure effective communication with all stakeholders
• There may be the need for working hours that overlap with both AUS and US working day during some implementation phases
  
  

COMPETENCY:

• A strong customer focus and excellent relationship-management skills
• Excellent interpersonal skills with the ability to communicate effectively with technical and non-technical staff across multiple disciplines
• Well-developed problem-solving skills with the ability to think laterally
• Ability to work under pressure and meet deadlines without compromising close attention to detail and accuracy
• Ability to share knowledge
• Proactive and self-motivated
• Tertiary qualification in relevant field is desirable
• ITIL Foundation Certification or similar industry qualification is desirable
  
  

EXPERIENCE:

• Experience using the ConnectWise product suite, most specifically ConnectWise Manage and Sell
• Experience with ConnectWise Manage system administration
• Experience with ConnectWise system setup, and feature implementation, including third party integrations with ConnectWise
• Exposure to a deeper technical knowledge of ConnectWise Manage and underlying schema
• Experience with Microsoft Dynamics GP is a plus
• Experience with system / data conversions and migrations is desirable
• Experience with SQL Server T-SQL, stored procedures, and/or .Net desirable
• Experience working in a Service Desk / End user application support team environment
• Ability to design and building custom reports against a SQL DB using Microsoft Power BI, SSRS or similar
• Experience with Windows client server application support and maintenance
• Ability to develop training materials and conduct end user training and testing
• Experience with building logical workflows
  
  

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION: Bachelor's Degree or equivalent experience

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible

TRAVEL: Up to 20% travel may be required to US office locations (NJ, NY, MA, PA, IN, FL). or to some of the international offices (United Kingdom, Australia, New Zealand)

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$70,000—$85,000 USD

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