What are the responsibilities and job description for the Senior Audio Visual Specialist position at New Era Technology?
New Era Technology is a global technology solutions provider with 4,500 employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
We are looking for team members to contribute to and deliver our mission : "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values : Community, Integrity, Agile, and Committed.
We are currently seeking to hire an Audio Visual Support Specialist. The AV / VC Support Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual / Video Conferencing.
Qualifications :
- Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio / video / control / UC systems and backend IT / networking infrastructure
- Demonstrates intermediate to strong technical skills in Networking - TCP / IP, routed networks, video / audio across IP, and issues which can disrupt video / audio traffic
- Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations
- Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge / experience / documentation
- Excellent communication and interpersonal skills when and interacting with employees, clients, and colleagues with the ability to work effectively with all levels of the organization
- Must be capable of independent problem-solving and self-direction
- Knowledge of signal flow for audio, video and control
- Proven ability to balance multiple tasks with changing priorities
- Strong organizational skills and excellent attention to detail
- Demonstrated customer service focus and client communication skills
- Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, documenting procedures, documenting use cases, and interacting positively with other staff and management
- Experience and support of UC platforms Zoom, Webex, Webex Teams & MS Teams.
- Experience and support of various production systems, CMS, Codian MCU, VQ, Condeco, TMS, Cisco Telepresence, Cisco Room Kit, Vbrick Rev, Appspace, Ubicast, Lightware, Crestron, Various Mic Solutions, but not limited to.
- Experience in Editing using Vbrick Rev, Final Cut, etc
- Experience in Production using Tricaster, LED Lighting, 4K cameras, etc
Certifications : CTS preferred, but not required
Responsibilities :
Physical Demands :
This is an onsite position in Midtown, NY, 5 days a week paying a salary range of $85k to $95k annually.
Salary : $85,000 - $95,000