Life Cycle Manager

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

Position Summary

This is a high visibility position which will provide oversight, drive customers success and New Flyer's profitability through a successful customer/New Flyer partnership. The Life Cycle Manager will drive agreed upon customer programs and product initiatives working closely with both internal and external groups.

WHAT YOU WILL DO:

• Understand and employ the New Flyer Core Values while conducting business
• Create and manage a customer playbook to manage and advertise (possibly both to New Flyer and the Customer) program objectives, plans, program measurements, reporting, A3 and open services issues
• Oversee and assist New Flyer owners to ensure tasks are being completed on time
• Become embedded within all facets of the Customer's Organization (not just bus purchases), build a strong customer relationship/partnership while supporting the contractual requirements
• Be the central repository for Program Metrics and Targets which are jointly established by New Flyer and the Customer.
• Customer onsite visits (frequency and duration) need to be matched with the customers/program's strategies
• Among other potentially mutually agreeable metrics, LCM will manage the MDBF and OOS data. In addition to vehicle health, data will be used by LCM to ensure appropriate counter measures (may or may not be under warranty) are being taken to improve reliability and bus availability.
• Calibrate and capture the meeting architecture between New Flyer and Customer and add/subtract as necessary (as part of the playbook).
• Support RPSM and other Service staff to assess and plan future retrofits (and warranty) and potential commercial opportunities (also work with New Flyer Service Centers or NF Assigned Contractors or NF Service Tech's), For example, assess workload vs capacity.
• Enlist and facilitate sales/bids support for new buses, parts, service, or other procurements
• With customer approval, co-ordinate NF access to fleet data and other appropriate customer systems (configuration, maintenance, reliability, op cost, etc.)
• Coordinate business/technical studies for customer (life cycle cost, fuel consumption, fleet renewal options, ...) in anticipation of potential future opportunities (NF Connect, eLearning, etc.).
• Develop a comprehensive understanding of the NF and customer business processes through the Life-cycle of the bus
• Develop proposals to improve mutual business processes and increase value added services for customer
  
  
  

WHAT YOU NEED TO BE SUCCESSFUL:

• Post Secondary or applicable technical diploma
• Minimum 3-5 years experience in transit or related industry
• Customer Service Experience
• Experienced in analytical software and standards MS office product
• Effective written and oral communication skills
• Ability to understand and communicate engineering concepts
• Advanced critical thinking and problem-solving ability
• Strong attention to detail
• Travel dependent on specific project responsibilities
• Travel is required for this position.
  
  
  

WHY JOIN OUR TEAM:

• Competitive Wages
• Health Insurance, Retirement Plan, Vacation Time and More..
• A continuous learning environment
• Ability to advance your career with a growing company
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007
  
  

New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer - Women, Minorities and Veterans are encouraged to apply.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.