Re-Entry Specialist (WREENTSPC-02)

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The Re-Entry Specialist position is responsible for case management responsibilities and ensuring member satisfaction by working collaboratively with cross-functional clinical and peer support teams to assess member needs, evaluate transitional service options, create transition plans, coordinate care, and monitor progress. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members with acquiring and utilizing necessary skills to become self-sufficient and to manage and enjoy their lives.

Duties and Responsibilities:

• Participates in the assessment and development of individualized service plans, then implements services through excellent case management delivery
• Communicates member needs and status updates to a variety of clinical and peer coach teams and follows-up accordingly
• Partners with members to develop a role for themselves outside of their recovery and re-entry, while focusing on expected outcomes of increased employment, meaningful community activity, independent living status, and positive social networks
• Provides supportive services including but not limited to assistance in maintaining, monitoring, and modifying covered services and case management plans
• Identifies necessary resources to meet members’ needs and help members with obtaining needed resources
• Manages discharge plans upon completion of treatment, as necessary
• Acts as the member’s advocate as it relates to insurance coverage and financial assistance
• Maintains the members’ comprehensive case management records and notes through detailed, accurate, and timely documentation
• Facilitates placement programs and provide resources, including employment programs/resources that are provided by the Transitional Services department, Re-entry Specialists, and Peer Coaches
• Adjusts to fluctuating peaks in member flow, acuity, and other operational demands while maintaining the utmost quality
• Collaborates professionally, with courtesy and tact, when interacting with the leadership team, employees, members, and the community
• Transports members to their desired destinations, as required
• Assists with monitored urinalysis/drug testing of members, as needed and per company protocols
• Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided
• Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements
• In addition, all other duties as assigned

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Additional Notes
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.

Experience

• Excellent communication, organizational, time management, and critical thinking and problem-solving skills required
• Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually
• Peer and Recovery Support Specialist (PRSS) Certification is required for provision of direct PRSS services
• 2 year(s): Behavioral Health Technician designation required (2 years behavioral health work experience and/or higher education)

• Case Management and/or BHT Certification and/or expertise is preferred

Education

• High School or better
• HS Equivalency or better

Licenses & Certifications

• BHT Designation
• APS Verification
• Criminal Background Check
• CPI Certification
• CPR/FA Certification
• PST Certification
• Driver's License
• MVR Clearance
• Annual TB Clearance
• Drug & Alcohol Testing

• BHT Certification

Skills

• Ability to sit for prolonged periods
• Computer/Technology Literacy
• Behavioral Health Experience
• Lived Experience
• Peer Coach Experience

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization