Youth Case Manager

New Friends New Life restores and empowers formerly trafficked girls and sexually exploited women and children. By providing access to education, job training, interim financial assistance, mental health, and spiritual support, New Friends New Life helps women and children overcome backgrounds of abuse, addiction, poverty, and limited opportunities.

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Position Overview

The Case Manager is responsible for a caseload of up to 20 to 25 youth (12-22 years old) in our Youth Resource Center (YRC). The key responsibilities for this role include guiding safety planning; needs assessments; connecting clients to resources; assisting with groups and events and on-going support. 

Reporting Relationship

The Case Manager reports directly to the Case Management Director.

Work Schedule

Monday-Thursday:  2 days 9am-5pm; 2 days noon-8pm

Friday:  9am-3pm

Job Responsibilities

• Create and implement a plan of action for youth who have been commercially sexually trafficked or exploited in order to assist them out of the sex industry and into individual self-sufficiency.
• Implement trauma informed case management in connecting youth to resources in the community such as: housing stability; safety planning; medical access; crime victim's compensation; education; and employment.
• Provide mentoring, monitoring, reporting and support services to clients in an office environment.
• Maintain appropriate records of client activities, in addition to ongoing written and verbal communication with clinical and other professional staff.
• On a rotational basis, will be responsible for driving the YRC’s 15-passenger van to drop off and/or pick up teen program members at area DART stations.
• Work with individual and groups to develop life management skills and the ability function and enjoy life and lead daily evening group activities.
• Facilitate an emotional and physical environment conducive to enhancing positive client morale and stabilization.
• Build rapport with the youth, offer support, discuss aftercare services at the YRC, and create goals for post-discharge.
• Follow the organizations' policy on CPS reports as well as provide a written statement with information on the report within 48 hours.
• Maintain appropriate records in Titanium.
• Ensure safety and compliance of all clients.
• Prepare the Youth Resource Center for the day including checking snacks, sign-in sheet, cameras.
• Perform other duties as requested.

 Requirements:

• Bachelors degree required; social work degree highly preferred 
• 1 years of case management experience related to the job description above
• Proven experience working with high-risk youth populations
• Must have valid driver’s license, clean driving record and proof of auto insurance (commercial driver’s license not needed)
• Understanding of child sex trafficking and exploitation a plus
• Ability to maintain confidentiality of those on their caseload
• Ability to manage multiple projects simultaneously with attention to detail
• Ability to work collaboratively as part of a team
• Bilingual in English/Spanish a plus

NFNL offers a highly competitive benefits package.  We promote an overall healthy work/life balance by offering exceptional PTO policies, extra paid holidays and extended paid days off between Christmas and NYE.  We take great care of our employees so they can take great care of our clients!