What are the responsibilities and job description for the Incident Response Team Engineer position at New Gig Solutions?
Job Description
Job Description
Incident Response Engineer - Technical Support - REMOTE in the United States
What you will do :
- Work amazingly well with others and bring a client-first, positive attitude to work each day
- Monitor and maintain optimal performance of games, systems, and external resources
- Resolve errors and troubleshoot problems using Standard Operating Procedures
- Enhance monitoring platforms, reporting tools, and SOPs
- Administer Windows and Linux systems and perform break / fix procedures
- Onboard personnel and provide training on resource usage
- Conduct Quality Assurance checks
- Develop and implement policies, procedures, and tools
- Detect and identify incidents
- Limit incident impact and prevent further damage
- Review and analyze incidents
- Contribute to CI / CD platforms
What we hope you bring to us :
These are long term, 100% remote, contract to hire roles. If you'd like to learn more, we'd love to talk to you as soon as you have the time. I know how hard it can be to connect so I try to make it as easy as possible. Please check out my calendar here : https : / / calendly.com / newgigteam / interview
Sorry, we are not exploring C2C arrangements at this time. All candidate must reside in the United States.
