What are the responsibilities and job description for the Customer Service / Inside Sales Representative position at New Hampshire Ball Bearings, Inc?
JOB SUMMARY : This position has overall responsibility to provide optimum customer service to NHBB customers.
DUTIES & RESPONSIBILITIES :
- Position is responsible for effective and efficient handling of customer calls, order entry, quoting and expediting.
- Efficiently and accurately managing customer demand with our backlog and production capabilities.
- Responsible for resolution of customer complaints and invoice issues.
- Collaborate with other internal support functions, such as outside sales, engineering, and production personnel.
- Must collaborate / participate in goals and strategy to help to meet department and company goals.
- Proactively seek to understand business needs and provide relevant, data driven solutions.
REQUIREMENTS :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.
Equal Opportunity / Affirmative Action Employer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualified candidates must be able to perform the essential job functions with or without reasonable accommodation.
