What are the responsibilities and job description for the Account Executive, Ticket Sales position at New Hampshire Fisher Cats?
Job Title: Account Executive, Ticket Sales
Reports to: Manager, Member Services
Contract type: Permanent, full-time
Hours: Mon-Fri as required, weekends and holidays as needed
Location: Manchester, NH
About the New Hampshire Fisher Cats:
The New Hampshire Fisher Cats, Double-A affiliate of the Toronto Blue Jays, deliver exciting baseball and family-friendly events at Delta Dental Stadium. With a legacy of developing top talent and giving back through the Fisher Cats Foundation, they are a vital part of the Manchester community. The New Hampshire Fisher Cats are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.
Position Overview:
Reports to: Manager, Member Services
Contract type: Permanent, full-time
Hours: Mon-Fri as required, weekends and holidays as needed
Location: Manchester, NH
About the New Hampshire Fisher Cats:
The New Hampshire Fisher Cats, Double-A affiliate of the Toronto Blue Jays, deliver exciting baseball and family-friendly events at Delta Dental Stadium. With a legacy of developing top talent and giving back through the Fisher Cats Foundation, they are a vital part of the Manchester community. The New Hampshire Fisher Cats are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.
Position Overview:
The Fisher Cats are actively seeking an Account Executive to join their highly dynamic Ticket Sales Team. We believe that Ticket Sales is a vital part of our teams' performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry and curious to learn the inner workings of our business at every level. If this sounds like you, then you know Ticket Sales is the best place to start your career. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand.
Essential Duties and Responsibilities:
- Represent the organization with the utmost professionalism in the community
- Generate new business by prospecting, cold calling, appointments, stadium tours, and attending networking/community events
- Renew all group, hospitality, and season ticket members
- Work closely with sales and marketing departments to develop compelling sales programs and components focused on long-term business sustainability
- Maintain a database of contacts and sales progression using Tickets.com
- Meet and/or exceed personal sales goals
- Meet and/or exceed daily and weekly outbound call/appointment minimums
- Contribute to overall operation by “answering the call” when assistance is needed in another area of our operation
Minimum Qualifications:
- Bachelor's Degree or equivalent work experience
- Minimum of 6 months of sales or customer service experience
- Demonstrate a proven track record in sales and building quality relationships, preferably within the sports industry
- Have a friendly and professional telephone manner
- Strong desire to learn about our business and grow your professional career
- Ability to effectively express ideas verbally and in writing
- Possess a positive attitude
- Maintain a flexible work schedule
- Other duties as assigned
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
