What are the responsibilities and job description for the Security Personnel position at New Hampshire Fisher Cats?
Organizational Overview:
The New Hampshire Fisher Cats are the Double-A affiliate of the Toronto Blue Jays and member of Minor League Baseball. The organization is proud to be New Hampshire’s only professional sports team, a community champion of the City of Manchester and State of New Hampshire, and producer of high-quality family friendly entertainment.
The Fisher Cats are looking for a hardworking, dependable, and self-driven individual motived to make Delta Dental Stadium the most entertaining experience in the Eastern League and uphold its reputation as “Best Ballpark” as voted on by fans.
Job Summary:
We are seeking dedicated and responsible Security Personnel to maintain a safe and secure environment for all guests, staff, and players at Delta Dental Stadium. As a member of the security team, you will be responsible for monitoring the stadium grounds, enforcing safety protocols, and ensuring compliance with all stadium policies. This is a critical role in providing a welcoming and secure atmosphere for fans attending minor league baseball games and events.
Key Responsibilities:
Key Responsibilities:
- Crowd Management: Monitor crowd behavior, ensure compliance with stadium rules, and assist with crowd control during events. Provide clear direction and guidance when needed to prevent disorderly conduct or disturbances.
- Access Control: Conduct bag checks and screenings as necessary.
- Patrol & Surveillance: Regularly patrol the stadium grounds (inside and outside) to detect suspicious activities or safety hazards. Use surveillance systems to monitor and respond to any security concerns.
- Emergency Response: Act quickly and efficiently in emergency situations, including medical emergencies, evacuations, or security breaches. Provide first aid or coordinate with medical teams if required.
- Customer Service: Maintain a professional, courteous, and approachable demeanor with all guests. Assist attendees with directions, general inquiries, or issues related to stadium safety.
- Incident Reporting: Document and report any security incidents, suspicious activities, or safety hazards to supervisors. Ensure proper protocol is followed for reporting and addressing incidents.
- Collaboration: Work alongside other team members, event staff, and law enforcement to ensure the safety and security of the venue and its occupants.
Qualifications:
- High school diploma or equivalent required; additional security or law enforcement training is a plus.
- Previous experience in security, law enforcement, or customer service is preferred.
- Strong communication skills and ability to remain calm and professional in high-pressure situations.
- Ability to stand for extended periods of time and perform physical tasks (e.g., patrolling the stadium, responding to incidents).
- Must be able to pass a background check and obtain any necessary licensing or certifications (e.g., first aid, CPR).
- Flexibility to work evenings, weekends, and holidays, as events may take place outside of regular business hours.
Physical Demands:
- Must be able to stand, walk, and patrol for extended periods.
- Ability to lift up to 25 lbs when necessary.
- Ability to respond quickly to emergencies and navigate the stadium’s varying terrain.
Work Environment:
This position will primarily be outdoors, and staff must be prepared to work in various weather conditions. Occasional exposure to loud noise levels, large crowds, and other typical stadium environments.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
