Business Analyst

New Hampshire Housing’s mission is to promote, finance, and support housing solutions for the people of New Hampshire. We have empowered over 55,000 families to achieve their dream of homeownership and have played a pivotal role in funding the development of over 16,000 multifamily housing units. Our dedicated team manages thousands of Housing Choice Vouchers annually.  

We’re on a mission, and we want your expertise! 

Are you passionate about optimizing systems and enhancing efficiency? Do you thrive in roles where your analytical skills can make a real impact? If so, we have an exciting opportunity for you!

We’re hiring a full-time Business Analyst for our Homeownership Division.

As a Business Analyst, you will play a crucial role in improving processes and technical applications that contribute to our mission. In this role, you will:

• Analyze, improve, and document procedures and the computer-based systems used in all Homeownership operations. Document the processes for all business lines and create process maps for procedures. Review and recommend improvements to support efficient and consistent operations.
• Define and manage the business scope and requirements for the development of new mortgage products, enhancements to existing offerings, and feature revisions ensuring successful implementation for staff and lending partners.
• Perform root cause analysis for recurring issues, identifying underlying problems, and develop effective solutions to prevent future occurrences.  Provide ongoing detailed knowledge and problem resolution for staff and business partners, working with relevant stakeholders to implement corrective actions and monitor effectiveness. 
• Manage and administer Microsoft 365 applications, including SharePoint, Teams, and OneDrive, provide user support and training for Microsoft 365 tools, and implement and maintain security protocols and compliance standards within the Microsoft 365.

Your experience, skills, and education should include:

• Experience with mortgage lending, banking, or other financial systems.
• Experience with Encompass preferred.
• Ability to understand technical systems and operational processes to analyze Homeownership system and process requirements.
• Education: nine to ten years relevant work experience, Bachelor’s Degree in a related field preferred.
• For training purposes, the first six months of work will be in the office. Intermittent remote work available after that time. 
  
  

You’ll love us because:

• Our employees are our most important asset and our policies, benefits and workplace culture reflect this value
• You'll work with a highly engaged and diverse team
• We’re known for excellence in the affordable housing industry
  
  

New Hampshire Housing is proud to offer:

• Competitive salary
• Multiple high-quality health insurance options
• Vision plan
• Employer-paid dental plan
• Employer-paid disability insurance
• Employer-paid life insurance
• Undergrad and Graduate tuition reimbursement
• Student loan repayment assistance
• Two retirement plans with employer contributions to both
• Flexible work schedules with remote/hybrid work options
• Generous and flexible PTO plan
• Paid volunteer time
• Paid parental leave
• Fitness rewards and reimbursement programs
• And so much more!

As an Equal Opportunity Employer, New Hampshire Housing is committed to building a workforce that is as diverse as the people we serve.

Starting Pay: $68,400 - $85,500, dependent on relevant experience

Apply now and become a key player in our mission to provide affordable housing solutions in New Hampshire.

Interested in this Business Analyst position but not sure you check every box? Don't let doubts hold you back! We value diverse perspectives and unique strengths. If you're interested in this role and motivated to contribute, we welcome your application. Your passion and potential might align perfectly with what we're seeking.

Salary : $68,400 - $85,500