Library Assistant (Main Circ)

New Hanover County Public Library seeks a customer-focused, team-oriented Library Assistant to provide cordial and proactive patron assistance at our Main Library in downtown Wilmington. As the primary point of contact for library services in a diverse urban environment, the position requires a confident and flexible approach to patron engagement.

The vision and commitment of the New Hanover County Public Library is to support a diverse workforce to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. We are passionate about creating a caring, inviting and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County.

Essential duties include, but are not limited to:

• Providing assistance to children, teens, adults and senior citizens in the effective use of the Library collection, facilities and services
• Helping customers navigate library policies and procedures
• Guiding customers through registration and checkout processes using the integrated library system (TLC)
• Responding to reader advisory and general reference questions by accessing a variety of print and non-print resources
• Guiding customers in the use of essential technological devices and equipment in order to access library resources
• Providing support in checking out and downloading e-content
• Creating attractive and timely displays featuring library resources
• Operating and troubleshooting self-check machines, printers, computers, and other library equipment
• Protecting each customer's right to privacy and access, adhering to the and

Minimum Qualifications:

• An Associate Degree and one year of library, bookstore or other frontline customer service experience
• Alternatively, individuals may possess training and experience equivalent to the above, as well as demonstrate the ability to successfully perform the essential duties of a Library Assistant.

• Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment
• Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
• Flexibility and willingness to adjust to a constantly changing work environment.

• Personal experience using a public library
• Bilingual English/Spanish

Physical activities and demands:

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Operates a computer, cash register, and other electronic devices throughout the day