Business Intelligence Analyst

Description

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services. 

NEW Health has been named one of the best places to work in the Inland Northwest! This award from the Spokane Journal of Business is based on an analysis of our company benefits and policies, along with a confidential employee survey to evaluate workplace experience in the areas of engagement and satisfaction including: Work-Life Balance, Role Satisfaction, Communication and Workplace Culture, Training, Technology and Development, and Diversity and Inclusion.   

Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training with a goal to retain rural youth. For providers, this means you will be surrounded by a well-trained support team so you can focus on treating your patients. 

Benefits with You and Your Family in Mind 

• Three weeks of paid time off plus nine paid holidays 

• Medical and Vision insurance for you and your family is 100% paid for by NEW Health  

• Health Savings Account and Flexible Spending Account options 

• Free Life Flight membership for your family 

• 401(k) plan with matching contribution 

• Continuing Professional Education, license, and tuition reimbursement opportunities  

The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria. 

Purpose of the Job:

Improve the overall health of the communities we serve by applying analytical skills to assess the quality of services and operational efficiencies at NEW Health, or assess new business opportunities as follows:

Essential Duties and Responsibilities:

• Extracts and validates data from a variety of internal and external sources to design, construct, and analyze reports based on the needs of the organization.

• Using validated data, creates reports, dashboards and tools that assist end users in their daily work.

• Identifies indicators of system performance and the actions needed to improve or correct them.

• Makes recommendations and reports findings to leadership based on continuing analysis of data.

• Works collaboratively with all stakeholders to ensure successful implementation of solutions.

• Performs other duties as assigned.

Additional Duties for the Utilization and Care Management Department

• Automate tools that monitor our managed care membership including patient utilization, quality incentive programs and other value-based payment arrangements.

• Identifies, analyzes, and reports opportunities to decrease costs and increase revenue for managed care members.

Additional Duties for the Finance Department

• Participates in the budget and forecasting process, including creating tools that independently test budget assumptions and outputs for accuracy.

• Develops and maintains analytics of key performance indicators within the revenue and procurement cycles.

• Develops and maintains tools that test the accuracy of major revenue streams.

• Analyzes and makes recommendations to management on initiatives to increase revenue among NHPs lines of business including medical, dental, behavioral health, pharmacy, and telehealth.

• Manages systems to track and reconcile FQHC encounters and population with their corresponding reimbursements including Medicaid Differential, Medicaid Enhancement, Capitation, and Medicare.

• Participates in the annual budget process and UDS reporting.

• Assists in various account analyses, reporting, and day to day accounting functions.

• Develops department goals and metrics supporting those goals.

• Develops new procedures and processes as needed to grow with the organization and the industry.

• Builds and maintains a team environment with the goal of providing excellent customer service.

• Assists CFO and Data Analyst in contract evaluations.

• Presents and prepares information requested for meetings accurately and professionally.

• Performs other duties as assigned.

• Travel may be required.

Qualifications

Bachelor’s degree in Business, Computer Science, or related field strongly preferred. Three years’ experience working with data, report building/interpretation and analysis. Experience and working knowledge of analytic/report writing programs, including Microsoft SQL, SSAS, and SSIS, are preferred. Proficiency in Excel is required. 

Experience with Microsoft Office 365 applications (including Power Automate and Power Platform) is required. Strong problem-solving, communication, and customer service skills, as well as commitment to quality, are required. Ability to self-direct and determine priorities required. Confidentiality, flexibility, accuracy, and thoroughness required. Knowledge of healthcare applications is desirable.

Skills: Must be innovative, analytical with technical skills, and have strong business acumen and general accounting knowledge. Understanding of third-party payers' operating procedures and practices is required. Superior Communication and interpersonal skills required. High level of motivation and initiative to accomplish goals required. Computer skills required. Organizational skills and attention to detail required. Knowledge of appropriate HIPPA regulations is preferred.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary : $24 - $31