IT Helpdesk Technician Intern

Description

Are you ready to take the next step in your career? NEW Health, a mission-driven organization dedicated to serving our community, seeks an entry-level IT Helpdesk Intern for a temporary part-time position. Join us for a temporary on-the-job training employment opportunity to explore new skills, gain valuable experience, and discover potential career paths in a dynamic work environment.

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural Northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.  

NEW Health has been named one of the best places to work in the Inland Northwest! This award from the Spokane Journal of Business is based on an analysis of our company policies, along with a confidential employee survey to evaluate workplace experience in the areas of engagement and satisfaction, including Work-Life Balance, Role Satisfaction, Communication, and Workplace Culture, Training, and Technology and Development. 

Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training to retain rural youth.   

Your Career Pathway with NEW Health  

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:  

• Front Desk -> Community Health Worker-> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager-> Clinic Operations Manager  

• Sterilization Tech -> Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->   

• Pharmacy Assistant -> Pharmacy Technician Trainee -> Pharmacy Technician

• IT Helpdesk Intern –> Helpdesk Level 1 - > Helpdesk Level 2 -> Helpdesk Level 3 ->Helpdesk Manager 

Purpose of Job:

Improve the overall health of the communities we serve by maintaining the electronic record systems and providing related training and related technical support.

Essential Duties and Responsibilities:

• Assist in diagnosing and resolving hardware, software, and network issues for staff.

• Support end-users with password resets, system access, and basic troubleshooting.

• Log, track, and document helpdesk tickets in the ticketing system.

• Help set up, configure, and maintain computers, printers, and peripherals.

• Install and update software applications in compliance with security policies.

• Assist in inventory management of IT assets.

• Learn and follow cybersecurity best practices, including HIPAA compliance.

• Assist in troubleshooting network connectivity issues (Wi-Fi, VPN, LAN).

• Support user account management under IT supervision.

• Shadow experienced IT staff to gain hands-on learning experience.

• Participate in IT training sessions to improve troubleshooting skills.

• Perform other duties as assigned.

• Travel may be required.

Qualifications

Education/Experience:  High School Diploma or GED.

Skills: Computer skills required. An attitude of professionalism and courteousness is required. Must be organized, self-motivated, proactive, and independent. Collaboration is often required to achieve goals. Excellent organizational and interpersonal skills are a must.

Physical Demands: While performing the duties of this job, the employee is regularly required to hear, use vision, stand, sit, and be mobile. The employee will use their hands to finger, handle, and feel. Communicating occurs constantly throughout the day. Lifting occurs about half the time up to 10 lbs. Rarely is there a need to lift more than 10 lbs.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary : $18 - $22