Junior IT Resource

New Heights Charter School is Massachusetts’ only public school that involves all grades (6-12) in the Early College approach. Nearly all our 11th and 12th graders are full-time students on a college campus with younger students earning college credits at the school. You will join a committed, creative team of educators who provide academic and social-emotional support to young people coming from high-need backgrounds ensuring they are college and career ready. We support our staff with a wide array of professional development opportunities and coaching. As a teacher or staff member, you will have the opportunity to join in the development and fine tuning of our curriculum, school policies, and enrichment activities. At New Heights, we respect and honor all community members, their diverse backgrounds, knowledge, and experiences. We are seeking a motivated and enthusiastic Junior IT Resource to join our growing IT team. This entry-level position is ideal for individuals with a passion for technology and a desire to learn and grow in a fast-paced environment. The Junior IT Resource will provide essential technical support, assist with system maintenance, and contribute to various IT projects. This role offers an excellent opportunity to gain hands-on experience and develop a strong foundation in IT. Responsibilities:
Technical Support:

• Provide first-level technical support to employees and students, resolving hardware and software issues.
• Troubleshoot and resolve basic network connectivity problems.
• Assist with the setup and configuration of workstations, laptops, and peripherals.
• Document and track support requests using a ticketing system.

System Maintenance:

• Assist with routine system maintenance tasks, including software updates and patching.
• Monitor system performance and identify potential issues.
• Perform basic server administration tasks under supervision.
• Help with the maintenance of IT inventory.

Project Assistance:

• Assist senior IT staff with the implementation of IT projects.
• Contribute to the development and maintenance of IT documentation.
• Participate in testing and evaluation of new hardware and software.

General IT Support:

• Maintain a clean and organized IT workspace.
• Follow established IT policies and procedures.
• Stay up-to-date with emerging technologies and industry trends.
• Perform other duties as assigned.

Skills:

• Basic understanding of computer hardware and software.
• Familiarity with operating systems (Windows, macOS, Linux).
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• A desire to learn.

Salary : $60,000 - $75,000