Program and Shelter Manager

Summary of Position:

The Program and Shelter Manager for Shelter/Programs is a full-time exempt position directly supervised by the Senior Director of Shelter/Programs. This position coordinates and provides case management for guests/residents of Fairfax, operated by New Hope Housing, Inc. With general direction from the Senior Director, the Manager is responsible for ensuring the smooth operation and coordination of all case management services in accordance with best practices, working to meet all program goals, targets, and performance outcomes. The Manager connects guests/residents with mainstream health and social services, provides training in self-sufficiency skills, assists them in meeting their basic needs, and advocates with other providers. Additionally, the Manager develops and implements case management programs, including intake processes, case coordination, housing planning, and community case management. This role also involves overseeing and providing supportive supervision to the singles programs case managers while working closely with intern students assigned to the programs.

Essential Responsibilities:

In performing the duties and responsibilities of this position, the Program and Shelter Manager will demonstrate adherence to New Hope Housing’s core values.

Acknowledging the dignity of the whole person

· Meeting people where they are

· Focusing on stability and wellness

· Supporting clients’ well-being

Some of the essential responsibilities of the Program and Shelter Manager:

Programmatic Job Responsibilities:

o Utilize crisis interventions, motivational interviewing, counseling, and problem-solving techniques to engage and establish rapport with guests/residents.

o Conduct psychosocial assessments to determine immediate need, history, and potential strengths and barriers.

o Assist guest/ residents in identifying their needs and barriers to maintaining housing stability, such as income, credit, physical and mental health issues, substance use, and criminal history.

o Assist guests/residents in identifying their strengths and maximizing their personal resources.

o Develop individualized housing stabilization plans with residents, addressing their service needs in life domains such as housing, family relationships, health care, financial management, education, training,

employment, mental health, and substance abuse.

o Refer, coordinate, and monitor the delivery of appropriate services, leveraging community resources to meet residents’ basic and treatment needs.

o Provide crisis counseling and make appropriate referrals to assist residents in addressing emotional and environmental problems, including relationship, suicidal ideation, substance use, self-injurious and risky behaviors, immigration, and employment.

o Monitors guest/resident progress and provides supportive services to ensure housing stabilization, plan goals, and strategies meet changing needs and priorities.

o Accompany residents to appointments as needed.

o Coordinate with the Data Quality Coordinator on HUD requirements, reports, and rent payment.

o Meet and present cases regularly at multidisciplinary team meetings to aid in identifying service needs and engagement techniques.

o Operate as the primary point of contact on all case-specific issues.

o Provide guidance and training to interns and volunteers.

o Adhere to the required ethical standards to include confidentiality, boundaries, and client rights

o Create and maintain confidential guest/resident records in compliance with agency policy, including using HMIS for case management, data collection, and reporting. Composes correspondence and maintains records, files, and documents.

o Communicate timely, accurately, and unbiasedly with the Director of Fairfax Permanent Supportive Housing Programs about program-related successes and concerns.

o When appropriate and agreed upon, provide program leadership in the absence of the Senior Director of Fairfax Permanent Supportive Housing Programs.

o Provide an early morning and late evening work schedule for all supervised case managers.

o Work flexible hours, including early mornings and late evenings, and weekends every week, when needed.

Shelter Operations Job Responsibilities:

o Ensure the shelter is fully operational, including programs and guest management.

o Oversee shelter guest management and ensure a safe and supportive environment.

o Address and respond to guest grievances in a timely and professional manner.

o Maintain cleanliness throughout the shelter, including shared spaces and dormitories.

o Conduct and oversee monthly fire drills to ensure safety compliance.

o Ensure shelter guests maintain cleanliness in dormitory areas.

o Prepare and submit monthly reports to the Senior Program Director.

o Supervise the outreach team and ensure they cover designated service areas effectively.

o Oversee drop-in centers for outreach programs and ensure smooth operations.

o Provide leadership and support to all staff within the shelter facility.

o Collaborate with county officials for necessary building repairs and maintenance.

o Serve as the on-call staff member for shelter emergencies and staff support.

Preferred Qualifications:

o Bachelor’s degree in social work or related field.

o Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents' ability to utilize available services.

o Strong knowledge of benefit programs and community resources and ability to interpret laws, policies, procedures, and regulations for such programs.

o Ability to establish and maintain effective working relationships, advocate for the service population, and liaison with community resources.

o Ability to communicate clearly and effectively both orally and in writing.

o Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

o Demonstration of commitment to the specific agency mission values and philosophy.

o Ability to successfully pass a background check and possess a valid driver’s license with a good driving

record to be approved by our insurance carrier.

o Proficient use of computers, including Microsoft Office, Homeless Management Information System (HMIS), and other database software used to track service delivery.

o Willingness to work early mornings, late evenings, and some weekends.

o The ability to successfully pass a background check and possess a valid driver’s license.