What are the responsibilities and job description for the Care Advocate position at New Horizon Family Health Services?
NEW HORIZON FAMILY HEALTH SERVICES, INC.
POSITION DESCRIPTION
JOB TITLE: Care Advocate
DEPARTMENT: Clinical
SUPERVISOR: Care Management Supervisor
STATUS: Non-Exempt
**IMPORTANT NOTE**
THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT
JOB SUMMARY:
Under the direct supervision of the Care Management Supervisor, the Care Advocate will provide needs self-assessments, client/community advocacy information, health information, and referral to the health center. The Care Advocate will work with patients requiring assistance to obtain medications by helping with the forms required by pharmaceutical companies. This position will provide patient assistance with accessing other health and social support resources.
DUTIES PERFORMED:
- Help families and individuals understand how to access the health care system.
- Work with families and individuals to inform them of, and to encourage them to make use of, other programs and available community resources, and assist clients in using such services.
- Have a working knowledge of the community, and establishes working relationships with other community service providers.
- Assist community residents in meeting transportation, interpretation, and other needs in accessing health care appointments.
- Assist patients requiring medications through pharmaceutical assistance programs.
- Provide general health education for enrollees and informs enrollees of preventive health activities available to them (i.e. immunization schedules, nutrition counseling, etc.)
- Provide information on the different Medicaid programs available, and assist potential client in completing the application. Encourages contacts to seek preventive care.
- Coordinate referrals to community resources designed to assist patients with psychosocial needs.
- As required, work with Providers to coordinate immediate New Horizon Behavioral Health / LISW interventions during the patient’s visit.
- Be familiar with and support the center’s efforts to implement Patient Centered Medical Home processes.
- Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the Employee Confidentiality Statement.
- Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal health care programs.
- Participate in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of New Horizon Family Health Services.
- Perform any other duties as assigned by the Care Management Supervisor, NCSSD, CMO, CEO.
New Horizon Family Health Services reserves the right to change or revise the job duties or responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
QUALIFICATIONS:
Education
- Minimum: Bachelor’s in Social Work, LBSW Preferred or
- BS in Psychology, Human Service or related field
Experience
- Three years – Clinical Setting Experience: Preferred.
- An active and respected member of the community.
- Experience with accessing social support resources and advocacy for families and community.
OTHER REQUIREMENTS:
- Excellent communication skills.
- Must have a working knowledge of computer programs and professional construction of emails.
- Must demonstrate:
- legible handwriting
- excellent spelling
- speaking clearly and grammatically correct
- the ability to accept responsibility as indicated
- being a motivated and enthusiastic learner
- a courteous and tactful manner
- the ability to work under stress and work well with others
- following NHFHS policies and procedures regarding personal visits, cell phone usage and clocking-in on time according to your assigned shift.
- Is able to be an effective client advocate. Ability to help clients understand and prioritize individual and family needs.
- Must have a working knowledge of the community health care system and related supportive resources.
- Must have the ability to understand Medicaid eligibility requirements and the certification/recertification process.
- Must have a general understanding of illnesses, disease processes, and medical conditions as they relate to the behavioral and emotional well being of all patients.
- Must have a thorough knowledge of documentation/record keeping requirements and social work standards.
- Must have a reliable mode of transportation and possess a valid South Carolina driver’s license.
Benefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:
- Vacation plus holidays and sick leave
Optional Benefits which include:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
- Continuing education courses through SC AHEC
Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.
