Demo

(DON) Nursing and Clinical Support Services Director

New Horizon Family Health Services
Greenville, SC Full Time
POSTED ON 4/12/2025
AVAILABLE BEFORE 6/5/2025
NEW HORIZON FAMILY HEALTH SERVICES, INC.
POSITION DESCRIPTION

JOB TITLE: Nursing and Clinical Support Services Director
DEPARTMENT: Clinical
SUPERVISOR: Chief Medical Officer
STATUS: Exempt
**IMPORTANT NOTE**
THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT

JOB SUMMARY:

The Nursing and Clinical Support Services Director (NCSSD) serves as the administrative head of Nursing Services. Under the general supervision of the VP Clinical Services, Chief Medical Officer or designee, the NCSSD is responsible for coordinating and supervising all Nursing activities and is required to perform routine/ standardized duties essential to the discharge of competent Nursing staff management. The NCSSD is also responsible for organizing and administering the Nursing Section of the Clinical Department according to the philosophy, objectives and policies of New Horizon Family Health Services, Inc.

DUTIES PERFORMED:
  • Establishes and updates Nursing processes that delineate the functional structure of the Nursing Section of the Clinical Department (purpose, goals, objectives, policies.)
  • Develops, and implements, protocols and procedures for the Nursing Section of the Clinical Department.
  • Works continually to assure deliverance of quality Nursing care (safe, efficient, competent and effective.)
  • Contributes input to development of nursing personnel budget.
  • Acquires and allocates human and material resources as required for execution of nursing tasks.
  • Directs and delegates management of professional and paraprofessional Nursing personnel.
  • Creates and maintains a positive work environment for the benefit of patients and staff.
  • Assures appropriate supervision of personnel to assure progressive development and productive performance. Evaluates job performance of Nursing personnel in accordance with NHFHS personnel policies.
  • Evaluates Nursing operation and goal attainment and provides for planned changes to attain/maintain Patient Centered Medical Home recognition.
  • Works with the Quality Management Director to maintain Patient Centered Medical Home status.
  • Provides oversight supervision and support to the Care Management Supervisor and Care Management Program Team.
  • Coordinates Nursing program planning, develops standing orders and Nursing procedures with the input of the VP Clinical Services, Chief Medical Officer.
  • Coordinates internal and external training for Medical and Dental support staff.
  • Collects information and prepares/presents required reports.
  • Conducts regular Quality Assurance audits and case reviews with the appropriate staff and maintains follow-up records including Infection Control
  • Participates in planning processes with other community agencies, professionals and staff to provide and coordinate effective health service delivery.
  • Maintains good public (working) relations throughout the community.
  • Continually work toward enhancing and improving the image and quality of nursing throughout the organization.
  • Participates in the formulation of agency goals, policies, and procedures.
  • Participates in analysis and addressing quality assurance issues.
  • Provides direct patient care by completing nursing patient intake at least 4 hours per month
  • Provides additional support and is scheduled as backup coverage for clinical nursing staff as required

New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
QUALIFICATIONS:
  • EDUCATION:
    • REQUIRED:
      • Current licensure by South Carolina State Board of Nursing
      • BS from an accredited school of nursing or a Master’s Degree in Nursing
        • or: an LPN with minimum of five (5) years supervisory/administrative experience

  • EXPERIENCE:
    • REQUIRED:
      • At least three (3) years of community nursing experience and
      • a minimum of five (5) years of administrative/ management/supervisory experience

OTHER REQUIREMENTS:
  • Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.
  • Must Possess strong administrative management and leadership ability in addition to basic (practical) knowledge of the practice of professional nursing.
  • Must be able to work well with the medical staff, nursing service personnel, and all other departments within the agency as well as the community.
  • Must have a working knowledge of computer programs and professional construction of emails
  • Actively participates in and complies with all aspects of the NHFHS Corporate Compliance Program, follows the Program Code of Conduct and obeys all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal healthcare programs.
  • Must demonstrate clear and readable handwriting, exceptional spelling proficiency, and must speak clearly with grammatical accuracy.
  • Exercises sound judgment, discretion, and critical thinking in decision-making.

Benefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

  • Vacation plus holidays and sick leave

Optional Benefits which include:

  • Medical (PEBA State Health Plan), Dental and Vision benefits
  • Flexible Spending and Health Savings Accounts
  • Voluntary Life Insurance
  • Short Term Disability and Long Term Disability
  • Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
  • Continuing education courses through SC AHEC

Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.

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