Patient Service Representative (Travelers Rest)

NEW HORIZON FAMILY HEALTH SERVICES

Position Description

JOB TITLE: Patient Service Representative (PSR)

DEPARTMENT: Operations

SUPERVISOR: Practice Manager

STATUS: Non-Exempt

THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT

Job Summary

Under the direct supervision of the Practice Manager, Program Director or Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately, taking messages when necessary and forwarding them to the intended party in a timely, responsible manner. This position maintains accuracy from start to finish of the registration and payment collection process. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

DUTIES PERFORMED

• Be aware of and understand NHFHS processes and procedures.
• Receive telephone calls and provide assistance as needed. Transfer calls to the appropriate department or person. Forward messages in a timely manner.
• Greet patients and visitors; give instructions to direct the patient or visitor to the appropriate department or person.
• Maintain daily patient appointment scheduling, make patient appointment reminder calls, and retrieve medical records requests, if necessary.
• Register and/or update patient demographic information from patient registration forms into the practice management system on a daily basis.
• Register, update, and maintain insurance packages based on patient eligibility.
• Verify patient information.
• Address and maintain electronic health record (EHR) bucket responsibilities on a daily basis to include patient care summaries, no shows, ticklers, ect..
• Complete certification/recertification process for patients eligible for sliding fee discount based upon established criteria.
• Collect and enter patient payments, advance payments and payments on account into the EHR system on a daily basis.
• Perform end of day tasks such as preparation for next day registrations.
• Observe schedule for work, lunch and breaks.
• Performs any other duties as assigned by supervisor, CEO or designee in their absence.
  
  

Communication

• All front desk staff are required to maintain effective communication between the front desk and clinical staff.
• Utilize customer service skills when applying NHFHS procedures.
• Maintains a neat/well-organized work area.
• Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.
• Participates in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals, and objectives of New Horizon Family Health Services.
• Applies de escalation and customer service skills as uncommon events present.
  
  

Compliance

• All front desk staff MUST wear the designated uniform authorized by the organization.
• Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.
• Actively participate in and comply with all aspects of the NHFHS Corporate compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal healthcare programs.
  
  

Qualifications

Education

A minimum of a high school diploma or equivalent. Medical Office Training certificate or other relevant education and training beyond high school preferred.

Experience

Preferably two (2) years' experience in a medical office or other healthcare facility setting.

Other Requirements

• Has the ability to speak and communicate effectively with co-workers, patients and the public.
• Write legibly using correct grammar.
• Demonstrates basic math computation skills.
• Has pleasant personality, pleasing, professional appearance and disposition.
• Must be punctual and extremely reliable.
• Has the ability to understand and follow in detail both verbal and written instructions.
• Exercises discretion and sound judgment when dealing with patients, visitors and co-workers.
• Must be able to multi-task effectively. *
  
  

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

• Vacation plus holidays and sick leave
  
  

Optional Benefits which include

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC
  
  

Mission

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.