What are the responsibilities and job description for the Scheduler (Berea) position at New Horizon Family Health Services?
NEW HORIZON FAMILY HEALTH SERVICES
POSITION DESCRIPTION
JOB TITLE: Scheduler
DEPARTMENT: Clinical
SUPERVISOR: Site Manager or Practice Manager
STATUS: Non-Exempt
**IMPORTANT NOTE**
THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT
JOB SUMMARY
Under the direct supervision of the Site Manager or Practice Manager, the Scheduler is responsible for scheduling patient appointments. The Scheduler interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately. The Scheduler shall take messages when necessary and shall forward such to the intended party in a timely, responsible manner. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.
DUTIES PERFORMED
- Receives incoming telephone calls, transfers calls to appropriate department or person. Forwards messages in a timely manner.
- Screens telephone calls, takes messages, records received information accurately and disseminates messages to appropriate person.
- Maintains daily patient appointment scheduling, answers incoming telephone calls, makes patient appointment reminder calls, and retrieves medical records, if necessary.
- Registers and/or updates patient demographic information into the EHR on a daily basis.
- Notifies member of management of suspicious activity observed in or around Center property.
- Maintains a neat/well-organized work area.
- Provides cross coverage for the Patient Service Representative position as required.
- Participates in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of New Horizon Family Health Services.
- Must hold all patient Protected Health Information (PHI), other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.
- Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal health care programs.
- Performs end of day (EOD) and end of month (EOM) tasks and reporting.
- Observes schedule for work, lunch and breaks.
- Performs any other duties as assigned by the Site Manager / Practice Manager, NCSSD, CMO, CEO or designee in their absence.
New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
QUALIFICATIONS
Education
- A minimum of high school diploma and educational certificate(s) with six (6) months experience in Unit Secretary Training, Certified Nursing Assistant, Patient Care Technician, Emergency Medical Technician or Medical Assisting
Experience
- Preferably:
- two (2) years of experience in a medical office, managing multiple phone line usage or a related medical office area
- working knowledge of Electronic Health Records (EHR)
Required:
- Must have a working knowledge of computer programs and professional construction of sentences
- Has ability to speak and communicate effectively with co-workers, patients and the public.
- Has pleasant personality, pleasing, professional appearance and disposition.
- Must demonstrate:
- excellent spelling
- speaking clearly and grammatically correct
- the ability to understand and follow, in detail, both verbal and written instructions.
- the ability to accept responsibility as indicated
- being a motivated and enthusiastic learner
- a courteous and tactful manner
- the ability to work under stress and work well with others
- exercises discretion and sound judgment when dealing with patients, visitors and co-workers
- following NHFHS policies and procedures regarding personal visits, cell phone usage and clocking-in on time according to your assigned shift
- legible handwriting
Benefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:
- Vacation plus holidays and sick leave
Optional Benefits which include:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
- Continuing education courses through SC AHEC
Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.
