What are the responsibilities and job description for the Bilingual Support Services Representative position at New Horizons of the Treasure Coast Inc.?
GENERAL SUMMARY
Serves as a Bilingual Support Services Representative in outpatient office setting, providing client support for walk-ins and scheduled appointments in clients preferred language (English or Spanish). Includes all customer support for ensuring clients are seen in a timely manner, via zoom or face-to-face, with all documentation noted within the Credible system. Includes clinician support for client appointment scheduling (ex. Scheduling appointments, re-schedules, cancellations, call confirmations); client demographic and insurance profile setup; and addressing calls, voice mails, and follow up return calls to clients. Also coordinates services with Billing department and medical support coordinators.
ESSENTIAL JOB FUNCTIONS
Responsible for the coordination of initial client contacts and the related intake processes.
Demonstrates consistency in performing this task from one office to another.
Responsible for assisting clients in their preferred language of English or Spanish by phone, in person or e-mail as needed.
Receives services inquiries/requests; relays appropriate/accurate information of agency services.
Responds to walk-ins and telephone contacts in a timely manner.
Arranges appointments with the appropriate direct service providers.
Requests and obtains complete general/financial insurance data from the client and/or family.
Ensures the completion of client registration paperwork.
Establishes client fees and relays the information to the client and/or family.
Seeks advice from supervisor where schedule cannot accommodate client needs timely.
Fills out deposit slips and submits to Finance department daily, according to policy.
Receives, greets, and directs clients, visitors, and staff, in pleasant and courteous manner. Offers assistance and provides direction in concise and informative manner.
Requirements:
MINIMUM QUALIFICATIONS
Two years’ experience performing scheduling or office clerical activities. Bilingual in English and Spanish. Experience in healthcare office preferred. Must be computer literate, and have data entry experience. Ability to prioritize and multitask, handling multi-phone lines. Must be detail oriented, with effective organization and time management skills. Must exhibit sensitivity to the cultural and socioeconomic characteristics of the Agency’s staff and clients. Must have positive attitude, strong communication and customer service skills, and work cooperatively within a team environment. Must adhere to professional ethics and have ability to interact appropriately and effectively with families, children, community resources, service providers, and other professionals over the telephone, zoom, email, texting and face-to-face contacts.
