What are the responsibilities and job description for the Support Staff Team Lead position at New Horizons of the Treasure Coast Inc.?
Serves as a Support Services Representative floater in outpatient office setting, providing client support for walk-ins and scheduled appointments. Includes all customer support for ensuring clients are seen in a timely manner, via zoom or face-to-face, with all documentation noted within the Credible system. Includes clinician support for client appointment scheduling for outpatient and inpatient clients, (ex. Scheduling appointments, re-schedules, cancellations, call confirmations); client demographic and insurance profile setup; and addressing calls, voice mails, and follow up return calls to clients. Also coordinates services with the billing department, and medical support coordinators. Serves as a backup to the referral process, medical support tasks, and training specialist, as needed. This position will support Midway and 709 locations and will also provide coverage in our Saint Lucie locations.
ESSENTIAL JOB FUNCTIONS
1.0 Responsible for the coordination of initial client contacts and the related intake processes.
Demonstrates consistency in performing this task from one office to another.
2.0 Responsible for client insurance setup in Credible.
3.0 Serves as backup to telephone and digital communications in regards to initial appointment scheduling.
4.0 Coordinate support services, specifically insurance setup, with other agency departments.
5.0 Handles all aspects of general office support.
6.0 Completes all necessary staff training.
7.0 Serves as a floater and backup as needed.
8.0 Performs other duties as requested.
Two years' experience performing scheduling or office clerical activities. Experience in healthcare office preferred. Must be computer literate and have data entry experience. Ability to prioritize and multitask, handling multi-phone lines. Must be detail oriented, with effective organization and time management skills. Must exhibit sensitivity to the cultural and socioeconomic characteristics of the Agency’s staff and clients. Must have positive attitude, strong communication and customer service skills, and work cooperatively within a team environment. Must adhere to professional ethics and have ability to interact appropriately and effectively with families, children, community resources, service providers, and other professionals over the telephone, zoom, email, texting and face-to-face contacts.
