What are the responsibilities and job description for the Associate Director, Business Services position at New Jersey City University?
JOB SUMMARY :
Under the general direction of the AVP, plans and directs the administrative, operational and technology activities of the University’s Business Services Department.
RESPONSIBILITIES :
- Manage the Business Services Team which includes Accounts Payable, Procurement Services, Campus Bookstore, Auxiliary Services and Print and Mail / Delivery Services
- Organize team activities to ensure highest standard efficient departmental operations and service delivery.
- Develop, monitor, evaluate, and recommend improvement to business processes, procedures, work flow, and / or standards, ensuring alignment with the University mission, values, goals and objectives and local, state, and federal laws and regulations.
- Works closely with vendors on the NJCU campus to ensure they meet the required standards of service on campus.
- Prepare reports for the AVP for Business Services on progress and recommended changes in operations, policies, and processes.
- Supervises administrative services professional.
- Develop and implement strategic marketing plans and forecasts to achieve university objectives for products and services. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
- Participate in / on a variety of meetings, committees, and / or other related groups to communicate information regarding programs, information resources, services, and / or other pertinent information as appropriate.
- Cultivates and manages relationships with key stakeholders.
- Serve as a liaison to internal departments within the University, students, and / or outside agencies, contractors and vendors to respond to inquiries and provide information on available resources and services.
- Advance departmental goals and objectives through strategic project management, customer surveys and educational campaigns and representation of service offerings, both internal and external.
- Provide leadership to the Business Services team in developing strategies and operational plans to better serve campus community.
- Review financial reports in conjunction with revenue fluctuations.
- Conduct research on best practices, to identify gaps, and develop recommendations for change accordingly.
- Advocate for innovative and creative approaches to better serve the customer as well as improving business processes.
- Represents and acts for the Associate Vice President of Business Services as required.
EDUCATION : Graduation from an accredited university with a Bachelor’s degree in a field related to the area of assignment or equivalent. Master's degree preferred.
EXPERIENCE : Four (4) to six (6) years significant professional experience in higher education or other field that is directly related to the functions of the position or equivalent
REQUIREMENTS :
New Jersey City University is an equal opportunity institution encouraging a diverse pool of applicants.
New Jersey City University is a Tobacco and Smoke Free Campus. For the health of our employees, students and visitors, smoking, vaping and tobacco use is not permitted on campus. This includes all buildings, grounds and parking lots.
