Field Service Technician Manager PLC

Duties:

·       Organize and Manage field service team including hiring and delegating job tasks.

·       Provide customers with post-sale technical support via phone and on-line.

·       Schedule and assign field service calls, rebuilds, startups, training, etc.

·       Manage testing and customer acceptance in-house or at the customer facility.

·       Manage service call documentation and event summary reports.

Skills/Qualifications

·       Technical education and 5 years in a similar role are preferred.

·       Prior experience managing equipment Field Service is required.

·       Strong scheduling and organizational skills.

·       Technical troubleshooting and diagnostic ability required.

·       Experience providing technical support to customers.

·       Understanding of machine design concepts (mechanical, electrical, automation) highly desired.

·       Proficient with mechanical drawings, electrical schematics, PLCs, industrial gas panels.

·       Experienced in Microsoft office products (Word- Excel-Power Point).

·       Must hold a valid driver’s license and a valid passport.

·       A willingness to travel domestically and internationally up to 20%.