What are the responsibilities and job description for the Administrative Customer Liaison position at New Jersey Respiratory, Inc?
Customer Service Liaison
New Jersey Respiratory is seeking a motivated and dedicated Customer Service Liaison to join our fast-paced and growing team. This entry-level position is an excellent opportunity to gain valuable experience in the respiratory field while working directly with customers and collaborating with a team of enthusiastic professionals.
Duties and Responsibilities:
- Provide exceptional customer service via a multi-line phone system and email with a high level of professionalism.
- Offer employee support through phone, email, and MS Teams to address any needs.
- Provide after-hours on-call support as assigned (at least two days per week).
- Maintain an organized log of customer interactions via Ring Central and Outlook.
- Support general company operations in Salesforce and Skedulo, including:
- Entering customer and patient information.
- Updating and dispatching Road Respiratory Therapist schedules.
- Reconciling daily tasks for Road Respiratory Therapists and technicians.
- Assisting with billing processes.
- Support various accounting functions.
- Organize and maintain company documents through filing and record-keeping.
- Perform general office tasks, including:
- Managing mail.
- Ordering office supplies.
- Other duties as assigned.
Work Schedule:
This is a fully on-site position requiring 8 hours per day, with potential for additional hours during peak times of the month.
Requirements:
- High school diploma or GED.
- Intermediate computer skills, including proficiency in Microsoft Office.
- At least one year of experience with a multi-line phone system.
- At least one year of customer service experience.
- Strong written and verbal communication skills.
Preferred Qualifications:
- Previous work experience in the medical industry.
- Experience with Salesforce.
Physical Requirements:
- Ability to sit for extended periods.
- Ability to work at a computer screen for multiple hours each day.
Equal Opportunity Employment:
New Jersey Respiratory is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability, or genetic information.
