Full-Time Patron Services (Circulation) Specialist

New Lenox Public Library is looking for a knowledgeable, enthusiastic, and resourceful self-starter to join the Patron Services (Circulation) team. This hands-on position facilitates patron-focused services to our growing community.
If you enjoy collaboration and are passionate about helping others, this position is for you!  

How You’ll Contribute:

The Patron Services Specialist is responsible for: 

• Utilizing automated circulation system to perform full range of circulation procedures, including check in & check out of all materials 
• Answering a variety of questions at the circulation desk  
• Issuing patron cards, maintains files, and enters information into the database  
• Placing holds for patrons and processes reserved materials upon arrival 
• Inspecting materials for damage during checkouts and returns 
• Collecting fines and fees from patrons 
• Answering telephone to provide routine information and transfer calls to other departments; fax for patrons 
• Carrying out procedures for notification of patrons for overdue materials  
• Sorting checked in materials including borrowing and lending requests within system and shelves all types of library items 
• Actively monitoring and restocks new book and A/V shelving  
• Cleaning books as needed 
• Assisting and instructing patrons with self-check, accessing their record online, paying fees online, and using the coin operated photocopier 
• Ensuring accurate library shelving by shelf-reading and re-shelving materials
• Accepting and processing impact fees for newly built homes within library district 
• Assisting with library program set up as necessary 
• Issuing Museum Adventure Passes  
• Attending library training and continuing education as needed 
• Supporting patrons’ use of library services 
• Performing other duties as required

Requirements include: 

• High school diploma or GED equivalent 
• Experience handling currency and ability to add, subtract, multiply and divide 
• One year customer service experience 
• Enthusiasm to create a friendly, courteous, pleasant first impression of library 
• Knowledge of the purposes and functions of libraries preferred 
• Comfortable handling multiple tasks and prioritizing workflows 
• Passion to work with the public in a positive manner

Working Conditions 

Work is performed in a typical library environment.  Must have valid driver’s license and proof of auto insurance or have the ability to arrange own transportation between library and other locations as needed.

What we offer:  

• Salary range: $15.00 - $17.57 per hour (midpoint); internal equity is used in determining the rate of pay
• Paid vacation, sick leave, and paid holidays
• Additional paid leave time accrued at a rate of 1 hour per 40 hours worked
• Tuition assistance program
• Employee Assistance Program (EAP)
• Participation in the Illinois Municipal Retirement Fund (IMRF)
• Comprehensive health and wellness insurance options

This full-time, non-exempt position is scheduled for 37.5 hours per week and will report to the Patron Services Manager. 

The New Lenox Public Library District enhances the quality of life in our community by fostering lifelong discovery, education, and opportunity. The library serves a population of approximately 41,000 residents. We are an Equal Opportunity Employer.  

Salary : $15 - $18