Donor Relations Manager

Donor Relations Manager Job Description

Position: Donor Relations Manager
Part-time/Full-Time: Full-Time or Part-Time
Department: Advancement
Reports to: Advancement Director
FLSA Classification: Exempt

Summary
The Donor Relations Manager (DRM), reporting to the Advancement Director, is responsible for identifying, cultivating, and securing financial support through relationship-building with individual, corporate, and church donors. This includes managing a portfolio of key donors, scheduling regular in-person visits, and fostering relationships to encourage ongoing engagement. The DRM will work to meet performance targets, support church partnerships, and collaborate on strategies to engage donors in giving, ensuring alignment with New Life Center's mission and values. Additionally, they will support major and planned giving initiatives and ensure that all stewardship practices align with the organization's fundraising goals.

Essential Responsibilities

Essential Function 1: Face-to-Face Donor Development & Closing Donor-Centric Gifts

• Build and maintain a care list of 120-150 key donors (regular and major) with consistent quarterly engagement.
• Proactively reach out to donors and prospects to arrange in-person meetings.
• Achieve an average of 20 monthly in-person donor visits to foster and strengthen relationships.
• Accurately document all donor interactions and touchpoints promptly.
• Oversee and facilitate direct referrals for planned and deferred giving opportunities.
• Involve key donors in private and capital campaign initiatives.
• Lead closing conversations to secure gifts that align with donors philanthropic values and goals.
• Remain informed and up-to-date on gift regulations and best practices in donor fund management.

Essential Function 2: Donor Care and Gratitude

• Deliver efficient and personalized donor care to a designated portfolio of supporters.
• Respond promptly and professionally to donor inquiries via phone, email, or other communication channels.
• Identify opportunities to simplify the giving process and maximize the impact of donor contributions.
• Continuously educate and engage donors, keeping them informed about the ministrys work and impact.
• Regularly express gratitude to donors through creative and meaningful appreciation efforts.

Essential Function 3: Participate in Team Meetings, Donor Strategy, & Events

• Regularly provide insights and updates on donor interactions that influence specific campaign goals and strategies.
• Collaborate with the Advancement Director and Donor Program Manager to execute donor engagement and stewardship initiatives.
• Lead and support events that enhance awareness and generate funds for the Mission, including New Life Centers annual fundraiser and Giving Hearts Day.
• Act as a representative of New Life Center, occasionally speaking at community meetings and events to share the Missions impact.
• Perform additional tasks as assigned by the Advancement Director to further support the mission of New Life Center and the individuals we serve.

Position Reports to Andrea Feigum, Advancement Director
Andrea Feigum leads New Life Center's fundraising, marketing, and community engagement efforts. Andrea has more than 15 years of experience working in marketing, public relations, and corporate communications. After spending some time in nursing, she transitioned to marketing and never looked back. Andrea joined New Life Center in 2021. Before that, she worked at Dakota Medical Foundation.

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Advancement Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Personal

• Personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost come to Christ.

Required Education and Experience

• An associate or bachelors degree in a related field.
• Minimum of 3-5 years of experience in face-to-face fundraising.
• Demonstrated success in securing mid-to-major gifts.

Additional Eligibility Requirements

• Ability to pass a pre-employment drug test and background check.
• Willingness to travel within a 100-mile radius occasionally, with overnight stays as needed.
• Flexibility to work evenings and weekends as needed.
• Valid drivers license and car insurance.

Skills

• Proven ability to confidently ask for and secure recurring and one-time gifts of all sizes.
• Excellent relationship-building skills with donors and stakeholders.
• Enthusiastic, self-assured, and positive demeanor.
• Excellent verbal and written communication skills, with a talent for storytelling and presentations.
• Deep passion for the mission of New Life Center and a heart for serving those in need.
• High level of discretion, integrity, and ethical fundraising practices.
• Adaptability to evolving priorities and openness to direction.
• Commitment to maintaining confidentiality and personal integrity.
• Ability to work independently and collaboratively within a team.
• Strong organizational and time management skills with keen attention to detail.
• Proficiency in desktop, mobile, and cloud-based software, including Microsoft Office Suite (Excel, Outlook, Word, etc.), CRM systems, and Google applications.
• Proactive pursuit of professional growth and development, both individually and as part of a team.

Signatures

This job description has been approved by:

Manager: __________________________________________ Date: _____________________

HR: ______________________________________________ Date: _____________________

Employee Signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee: _________________________________________ Date: ______________________