Footwear Production Supervisor

Footwear Production Supervisor Job Description

Position: Production Supervisor
Department: Thrift Store
Reports to: Thrift Store Manager
FLSA Classification: Non-exempt

Starting Hourly Wage: $18.00

Summary

New Life Center Footwear Production Supervisor is responsible for ensuring shoe donations are sorted, priced, and that the store is full for a positive shopping experience for all customers. The position will be cross-trained in all areas of the production and retail environment to include, but not limited to providing excellent customer service, cash-handling procedures, processing donated goods, sorting, pricing, and stocking.

Essential Responsibilities

Essential Function 1: Process Management

• Supervise the monthly and seasonal rotation of footwear, ensuring the correct tags are being used.
• Supervise the volume of donations and seasonal storage, meeting production goals and maintaining the quality of goods being produced and consistent pricing on items.
• Evaluate and communicate the need for products or supplies.
• Provide training to staff, volunteers, or job training guests on how to assist in the process.

Essential Function 2: Sort Footwear

• Develop awareness of pricing guidelines, ensuring items are earning appropriate revenue while providing the customer with a feel of winning.
• Sort through carts of donations, evaluate the quality, and determine the price at which the items will be sold.
• Work with volunteers, sales associates, and the Thrift Store Manager to continuously monitor price points.
• Maintain cleanliness and orderliness of the production area.
• Assist warehouse staff with organization of donated goods in appropriate places.

Essential Function 3: Sales Floor and Surrounding Areas

• Work with the Thrift Store Manager to keep the sales floor stocked, organized, and attractive to shoppers.
• Provides direction to staff or volunteers on stocking shelves or racks and locating items on the sales floor.
• Answer customer questions and assist customers as needed.
• While in the sorting area, provide friendly service to donors by assisting them with unloading their donated goods.
• Cross train in other departments as needed and requested from management, i.e., Sales Associate.
• Assist Thrift Store leadership with training of new employees.

Position Reports to Thrift Store Manager

This Job Description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Social Enterprise Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Personal

• Personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost come to Christ.

Required Education and Experience

• High school diploma required.

Preferred Education and Experience

• 1 year of customer service experience preferred.
• Retail experience preferred.

Additional Eligibility Requirements

• Ability to pass a pre-employment drug test and background check.

Working Environment

• This position functions in a thrift store and warehouse setting where medium duty equipment such as forklifts are in use; appropriate safety considerations will be required to avoid injury.
• Ability to lift loads up to 50 lbs.
• Ability to stand for long periods of time.

Skills

• Must be 18 years of age to operate the necessary equipment.
• Knowledge of current pricing on common items, and the ability to identify value, assess quality and need.
• Ability to organize and prioritize duties.
• Professional personal presentation.
• Demonstrated work ethic with consistent attendance and punctuality.
• Adapts positively to continuous change, maintaining flexibility.
• Positive and friendly disposition.

Signatures

This job description has been approved by:

Manager: __________________________________________ Date: _____________________

HR: ______________________________________________ Date: _____________________

Employee Signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee: _________________________________________ Date: ______________________