Thrift Store Manager

Description

Thrift Store Manager – North Location Job Description

Position: Thrift Store Manager – North Location
Full-time/Part-time: Full-time
Department: Thrift Store
Reports to: Social Enterprise Director
FLSA Classification: Non-exempt

Summary

The Thrift Store Manager is responsible for the oversight of all aspects of New Life Center’s North Thrift Store operation from processing donations (sorting, pricing, and tagging) to final sale. The manager supervises and oversees all sales associates, as well as the sorting and pricing team. This individual partners with the Warehouse and Logistics Manager to facilitate the flow of product inventory from receiving to sales floor, as well as managing other logistic processes.

Essential Responsibilities

Essential Function 1: Thrift Store Operations

• Work closely with production staff to facilitate inventory flow from receiving to sales floor, assisting production in any aspect which supports the thrift store.
• Oversee merchandise and store layout.
• Supervise donation in-take process, monitor inventory levels and maintain adequate storage space.
• Support the fundamental elements of operating the thrift stores.
• Develop and implement new ideas to maintain the current customer base, as well as attract new customers.
• Work with the Social Enterprise Director to ensure store financial stability, including budgeting and reporting.
• Assist Leadership team in evaluating production metrics and point of sale (POS) reporting systems.
• Clearly communicate store needs or issues and status of projects and staff development.

Essential Function 2: Personnel Supervision

• Supervise and manage staff including hiring, training, scheduling, reviewing, disciplining, and terminating.
• Lead the team and set the example of honest work ethic, cross-store cooperation and unity, and adherence to the core values.
• Provide orientation and on-site job training, coaching, and mentoring for staff and job training guests.
• Train staff to model job skills for job training guests.
• Uphold healthy boundaries with staff and guests.
• Provide training, guidance and clarity to procedure and policy to all staff, volunteers, and job training guests.
• Ensure positive customer experience by providing effective customer service training.
• Willingness/ability to lead team in prayer, devotions, and spiritual development
• Collaborate with Program staff to ensure effective communication and workflow between the store, shelter, and Genesis teams.
• Work with volunteer coordinator to staff volunteers and ensure positive experience.

Essential Function 3: Other Duties

• Manage New Life Center and Salvation Army voucher program as appropriate.
• Participate in strategic planning and continuous improvement processes as necessary.
• Represent New Life Center at various community functions as requested.
• Work collaboratively with area organizations to ensure organizational objectives are met.
• Participate in a rotation of on-call staff to address Thrift Store staff questions, concerns, and other Thrift Store needs when management or supervisors are unavailable

Position Reports to Tim Kahnk, Social Enterprise Director
Tim joined the New Life Center Thrift Store team in October 2019. He has a background in warehouse operations and logistics in both the civilian sector and Department of Defense where he currently serves in the Army Reserve. Tim leads the Thrift Store team to process incoming donations, streamline and sustain processes, coordinate inventory management and transportation, and refine outgoing product.

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Social Enterprise Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Qualifications

Personal

• Personal, evident, and growing relationship with Christ
• Compassionate heart for those in need
• Willingness to serve others
• Desire to see the lost come to Christ.

Required Education and Experience

• Minimum 3 years’ experience with personnel management and/or supervision.
• Experience with retail sales and merchandising.

Preferred Education and Experience

• Bachelor’s degree in retail and sales management.

Additional Eligibility Requirements

• Ability to pass a pre-employment drug test and background check.
• Valid driver’s license; good driving record and proof of insurance.

Work Environment

• Must be in good physical condition.
• Ability to stand for extended periods of time as well as kneel, crouch, crawl, etc.
• Ability to walk up and down flights of stairs multiple times during work shift.
• Able to climb a ladder and work at heights of up to 35’.
• Ability to lift 75 lbs.
• Ability to work in extreme weather conditions, hot or cold.

Skills

• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated effective time management and organizational skills.
• Ability to use independent judgment to accomplish goals.
• Creative, positive, and passionate about work.
• Adapt positively to continuous change.
• Must be able to motivate and coach individuals.
• Ability to maintain a high level of confidentiality and personal integrity.
• Ability to work independently and as part of a team.
• Ability to organize and prioritize duties.
• Proficient in desktop computer applications software (preferably Microsoft Office).

Signatures

This job description has been approved by:

Manager: __________________________________________     Date: _____________________

HR: ______________________________________________      Date: _____________________

Employee Signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee: _________________________________________     Date: ______________________