Program Supervisor, Gemma Transitional House

The Gemma House is a transitional home for up to 6 women. It provides intensive case management services, with a focus on those who have had engagement with the criminal justice system.

Administrative Coordinator, Gemma House

JOB SUMMARY: Under the supervision of the Gemma Program/Clinical Manager, the Program Supervisor performs several various types of duties: case management and client care coordination, staff scheduling and management, reporting and documentation, community partner relations, and implementation of funding requirements.

ESSENTIAL DUTIES

• Staffing - manage staff schedule to ensure all shifts all filled. Requires flexibility to cover shifts. Assist with HR aspects such as interviewing, coaching, ensuring compliance and satisfactory job performance.
• Case management/ client care - coordinate with team members to ensure clients receive quality care, as per Gemma Program model.
• Community relations - participate in various meetings to collaborate with partner, network, and represent Gemma.
• Manage reporting and documentation as required by grants and funding.
• Bookkeeping. Petty cash management, receipts. Invoice tracking for petty cash register. Prepare checks as needed from general checking.
• Manage files and documentation related to program, personnel and office functions as needed.
• Cultivate community related support. Contact potential donors/ outreach, track donations, send thank you letters. Support development efforts in other ways as needed.
• Reports. Work with Case Managers to create weekly case management auditing checklists and various staff reports. Manages MAA administrative functions.
• Conduct daily check ins with clients regarding schedule, chores, program participation/expectations, and other support that might be needed for success.
• Assist clients in basic job seeking skills, such as resume building and interview skills.
• Work with Case Managers to create and promote accurate checklists and protocols to ensure timely audits and uniform case management sessions.
• Conduct daily, 11 AM groups when onsite, for clients needing assistance with life skills.
• Conduct crisis interventions, as needed.
• Answer incoming phone calls to GEMMA.
• Manage payments received from clients and assist in tracking client incentives.
• Effectively handle security, safety and cleanliness issues as they arise.
• Maintain and monitor facility to ensure a stable, safe, and clean environment. Working closely with New Life maintenance team for upkeep of facility.
• Keep accurate, timely, and detailed records. This includes updating staff log books, charting, and other tracking tools, paper or online, as required for program compliance.
• RSAT/ WRRP interdisciplinary participation. Attend weekly RSAT/ WRRP meetings. Work closely with Intake Coordinator to ensure appropriate timing and provision of accurate room, paperwork and supply readiness for any new client’s entry.
• Provide transportation for clients to community appointments as related to program requirements
• Participate in all required staff meetings, including weekly case conference, monthly all hands, trainings (both on-site and off-site), and county appropriate meetings.
• Conduct Urinary Analysis and breathalyzer testing, as needed.
• Perform other tasks as assigned by supervisor, as needed in emergencies, or supporting other staff with supervisor approval.

JOB SPECIFICATIONS

EDUCATION REQUIRED:
Bachelor’s Degree or higher, preferably in related field.

Certified Drug and Alcohol Counselor, Registered CCAPP Intern, or Registered MA level intern with BBS, preferred.

KNOWLEDGE REQUIRED:

Prior experience in related field preferred.

Proficiency in personal computer use with Microsoft Office products including Word and Excel. Knowledge of data entry and aptitude with data management systems. Basic accounting skills.

Basic knowledge concerning substance abuse screening and referral. Knowledge of addiction, abuse, trauma, mental health, special needs, and the signs thereof. Knowledge of pertinent laws, regulations, and best clinical practices with a focus on high quality.

SKILLS/APTITUDES/TEMPERMENTS:
Ability to present information or ideas clearly in English, both orally and in writing. This includes ability to proofread and use correct spelling, grammar and punctuation, and ability to write correspondence and memos.
Ability to understand and follow instructions, reason and make judgments as they relate to the job or situation.
Ability to interface effectively with all levels of employees, the public and with clients.
Strong proficiency with computer skills is necessary for the admin portion of this job. This includes Microsoft Office, Office 365, Google Apps, and other Web applications.
Ability to problem solve.
Ability to work with and relate well with other professionals.
Ability to work and function as a team member.

Ability to adapt to situations and understand other's feelings and personal viewpoints.

JOB SETTING
The job is performed in an enclosed, climatically controlled, busy, well-lit office. Work is generally completed independently and in cooperation with the Program/Clinical Manager and other company personnel.

AGENCY MISSION AND VISION STATEMENTS

Mission: New Life serves individuals and families by providing compassionate recovery-focused addiction treatment and reentry services as a State licensed facility, by treating the whole person and developing ongoing participation in community.

Vision: Become a beacon for the community and church, locally, nationally, and internationally, in addiction treatment, education, and spiritual growth.

PHYSICAL DEMANDS
The job is primarily sedentary, working at a computer station, with walking and standing as is necessary to carry out the job duties. Normal lifting and/or carrying is limited to approximately 15 lbs., with occasional lifting up to 25 lbs. Heavier items are moved by using proper material handling equipment, assistance from another person or by work order request.
Normal or corrected talking, hearing and seeing abilities in a normal office setting are sufficient to perform the required tasks.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• administrative/ office: 2 years (Preferred)
• Case management: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Santa Cruz, CA 95062 (Required)

Work Location: In person

Salary : $28 - $30