What are the responsibilities and job description for the Mental Health Receptionist position at New Life Counseling & Coaching?
Full-Time Mental Health Receptionist – Ankeny, IA
About Us
New Life Counseling is a Christian, faith-based, and fully licensed counseling practice that has been serving the Des Moines area for over 20 years. With 15 providers across three locations, we specialize in medication management, psychological testing, nutrition therapy, and mental health therapy for children, individuals, couples, and families.
At New Life Counseling, we value camaraderie and prioritize a work environment characterized by supportive relationships and open communication. Our staff is passionate about partnering with clients to help them heal, learn, and grow. While our beliefs form the foundation for our work, we welcome and serve individuals from all perspectives and faiths according to their level of comfort and need.
Position Overview
We are seeking a dedicated and compassionate Full-Time Mental Health Receptionist for our Ankeny, IA location. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional environment while managing daily administrative tasks.
Responsibilities
- Greet and check in clients with warmth and professionalism
- Answer and direct phone calls, schedule appointments, and manage provider calendars
- Maintain client confidentiality and uphold HIPAA regulations
- Process payments and verify insurance information
- Ensure completion of client paperwork
- Handle sensitive situations with discretion and empathy
- Assist with administrative duties such as data entry, filing, and correspondence
- Collaborate with team members to ensure efficient office operations
Qualifications & Soft Skills
- Strong integrity, discretion, and confidentiality
- Highly organized and detail-oriented
- Excellent critical thinking and problem-solving skills
- Strong verbal and written communication abilities
- Ability to maintain professional boundaries with clients and staff
- Outstanding customer service and de-escalation skills
- Calm and composed personality, especially in high-stress situations
Technical Skills
- Proficiency in technology – comfortable using computers, office equipment, and troubleshooting minor technical issues
- Experience with Electronic Health Records (EHR) systems – familiarity with managing client records digitally (or willingness to learn)
- Word processing and document management – strong skills in Microsoft Word and Google Docs
- Experience with Google Workspace (Gmail, Google Calendar, Drive, etc.) – ability to manage calendars, emails, chats, and documents
- Data entry accuracy – ability to input client information with attention to detail
- Basic knowledge of mental health and insurance terminology – helpful but not required
- HIPAA certification is a plus (can be provided if needed)
Benefits & Work Environment
- Free access to an on-staff nutritionist as part of our wellness program
- Casual dress code
- Relaxed and supportive atmosphere
- Flexible working hours
- Paid Time Off (PTO)
If you are passionate about mental health, excel in customer service, and thrive in a team-oriented environment, we encourage you to apply!
How to Apply
Please submit your resume and a brief cover letter to jobs@newlife-counseling.com.
We look forward to welcoming a new team member who shares our commitment to compassionate care and professional excellence!
Other Important Details:
This is a full-time hourly position with some flexibility in work hours. Pay is based on experience.
New Life Counseling is a Christian, faith-based practice that welcomes and serves individuals of all backgrounds and beliefs. As faith is central to our mission and vision, the receptionist should be comfortable working in an environment where discussions of faith may be part of daily interactions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time, paid hourly
Pay range: $18-22/hr. ($37,440-$45,760 per year paid hourly)
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Wellness program
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $37,440 - $45,760
