Office Manager/Medical Assistant

Please read the entire Ad and "Job Description" before applying!!

New Life Home Care, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

Assistant Manager/Scheduler

The Assistant Manager/Scheduler is directly responsible for scheduling visits and communicating with field staff, patients, physicians, and others to maintain proper care coordination and continuity of care for our clients.

This position is very demanding and requires more attention than the average job, but it is also more rewarding than most managing positions.

The role also involves assisting with day-to-day office operations, staff management, and field visits/assessments. The Assistant must possess strong marketing skills and be able to travel into the field for visits, including marketing, consultations, and initial assessments. Additionally, the Assistant must be effective in helping the company scale up, creating solutions to improve efficiency, and ensuring smooth operations.

We are looking for individuals who work well as part of a team, thrive in a high-paced environment, enjoy staying busy, and have a genuine passion for caring for the elderly.

Key responsibilities include:

• Recruiting, screening, and securing high-quality CNAs, HHAs, PCAs, and Caregivers.
• Locating leads, handling inquiries, and securing new clients.
• Operating and managing scheduling software to ensure seamless coordination.
• Utilizing Excel, Word, and other similar software proficiently.

Qualifications:

• Must have at least two years of verifiable experience in Home Care or Health Care within the last five years.
• Strong ability to multitask and handle high-demand responsibilities.
• Excellent communication and organizational skills.
• Must be tech-savvy and comfortable using Microsoft Office programs (Excel, Word, etc.).

Pay increases and bonus pay are available when company goals are met.

• Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
• Fill-in when staff members call out. (NO Exceptions)
• Sometimes will be required to work and train outside of business hours/off the clock.
• Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
• Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Office Administrator as necessary.
• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
• Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
• Completes requested schedules for all add-ons and applicable orders:
• Reschedules declined or missed (if appropriate) visits.
• Processes reassigned and rescheduled visits.
• Ensures supervisory visits are scheduled.
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
• Verifies visit paper notes in scheduling console as needed.
• Assists with internal transfer of patients between branch offices.
• If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
• May be required to perform patient visits and / or participate in on-call rotation, when company is short of staff.
• Must also possess good marketing skills and people's skills.
• Must be knowledgeable in social media marketing. Must be able to manage company's social media pages and keep content up to date.
• Assistant must be able to locate and secure new clients and high quality caregivers.
• Must create innovative strategies for effective client marketing and client retention.

Required Skills

• Coding certification is preferred, but not required.
• Must possess a valid state driver’s license and automobile liability insurance.
• Must be currently licensed in the State of employment if applicable.
• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

Job Types: Full-time, Part-time

Pay: $20.00- $22.50per hour

Job Type: Full-time

Salary: $20.00- $22.50per hour

Benefits:

• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Home Health: 2 years (Required)
• Customer service: 1 year (Required)

Code Word for Interview: PURPLE

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• Dental insurance
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $20 - $23