Project Manager

What future do you want to create?

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let’s create your tomorrow

WHY JOIN HAYS?

Be part of the team

We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.

Feel set up to thrive

We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.

Go further in your career

Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.

Work at the leading edge

Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.

OUR VALUES

BUILD PARTNERSHIPS - THINK BEYOND - DO THE RIGHT THING

KEY DELIVERABLES

We will equip you with the tools and training to help you thrive.

Deliver an Efficient and Compliant Process:

· Manage and Deliver Project Workstreams: Oversee the execution and delivery of all project workstreams, ensuring milestones are met, and providing regular progress updates to the project team and stakeholders.

· Project Management: Implement the project utilizing the Prince II methodology, demonstrating your expertise in managing large scale complex projects.

· Lead Process Definition and Solution Design: Facilitate workshops and working sessions with client and internal teams to analyze and define the necessary processes for implementing the client’s workforce solution(s). Translate these process requirements into actionable project deliverables.

· Secure Client and Internal Sign-Off: Present proposed solutions, configurations, and implementation plans to both internal teams and clients, ensuring alignment and securing formal sign-off to proceed.

· Coordinate System Setup and Configuration: Oversee the setup and configuration of client systems, whether Hays’ proprietary technology or third-party solutions, ensuring all systems are configured per client requirements. Manage user acceptance testing (UAT) processes and ensure smooth data migration from both Hays and client systems.

· Lead Configuration Execution: Drive the execution of system configurations and manage any agreed-upon changes throughout the implementation lifecycle. Ensure these changes are in line with client needs and project objectives.

· Support User Acceptance Testing (UAT): Assist internal and client teams in facilitating UAT efforts, ensuring that configured systems are thoroughly tested. Support issue escalation,

monitor progress on resolutions, and follow up to ensure challenges are addressed in a timely manner.

· Support Data Migration Workstreams: Assist in overseeing the data migration process by coordinating with relevant teams on data collection, validation, and integration efforts. Ensure the smooth flow of data transfer from Hays and client systems, ensuring that key milestones are met and any issues are promptly addressed.

· Assess and Evaluate Change Requests: Assess requests for changes to the project scope, considering data impacts, system integrations, and downstream effects. Ensure any proposed changes are documented, evaluated, and approved by relevant stakeholders.

· Document Requirements and Manage Revisions: Ensure all business and functional requirements are clearly documented and reviewed by stakeholders. Manage revisions and updates as needed, ensuring all changes are tracked and properly approved.

· Address Queries and Feedback: Act as the primary point of contact for all project-related queries from both internal teams and clients, managing feedback and making necessary adjustments to ensure smooth project delivery.

Optimize Systems & Processes for Successful Delivery:

· Ensure Compliance with Legal and Regulatory Standards: Support the team in ensuring that all systems, processes, and solutions adhere to current legislative and regulatory requirements, mitigating any compliance risks throughout the project lifecycle.

· Maintain Data Integrity Standards: Collaborate with stakeholders to ensure that data integrity is maintained throughout the project. Support efforts to uphold high standards of knowledge and system expertise, ensuring data is accurate and reliable across all touchpoints.

· Facilitate Process Improvements: Identify opportunities for system and process improvements to optimize delivery and enhance efficiency. Work with the Business Analyst and other workstream leads to ensure continuous process optimization during implementation and post-implementation phases.

· Facilitate User Adoption and System Performance: Work with internal and client teams to ensure the successful adoption of implemented systems and solutions. Support the transition process by coordinating training and providing necessary resources to ensure users are equipped to effectively utilize the systems and meet performance goals.

· Ensure Seamless Integration Across Workstreams: Collaborate with cross-functional teams to ensure all workstreams are aligned and working efficiently toward project goals. Help remove roadblocks and facilitate smooth handoffs between technical and non-technical teams, ensuring that all processes are optimized for the client’s success.

Service Delivery Management:

· Support Day-to-Day Service Delivery: Collaborate with the Service Delivery Leader to ensure the smooth execution of service delivery activities related to the implementation of client workforce solutions. Ensure that all operational processes align with project timelines and client expectations.

· Collaborate with Development and Operations Teams: Work closely with internal development, operations, and technical teams to ensure the timely delivery of development requests and necessary updates to systems or processes throughout the project lifecycle.

· Coordinate Cross-Functional Collaboration: Ensure the seamless delivery of project requirements by coordinating closely with internal project management, testing, and technical teams, making sure all necessary steps are followed for successful execution.

· Foster Deep Understanding of Business Systems: Develop a strong understanding of the systems and technologies in use within the client’s workforce solution programs, ensuring that you can effectively manage project deliverables and maintain alignment with client needs.

· Support Issue Resolution: Coordinate with internal teams to resolve escalated issues, ensuring a thorough understanding of both the business and technical aspects of the problem. Facilitate the engagement of the appropriate teams to achieve timely and effective resolutions.

· Lead Problem-Solving Efforts: Lead investigations into operational or implementation issues, ensuring that root causes are identified and resolved quickly, while keeping stakeholders informed of progress.

· Promote Self-Support and Training Resources: Encourage end users to leverage self-help resources and knowledge base materials, ensuring that clients and users are equipped to resolve common issues independently.

· Assist in the Creation of Training Materials: Support the development of necessary training materials and documentation for system use, ensuring users are well-equipped to navigate the new systems and processes post-implementation.

Competencies & Behaviors

· Self-Awareness

· Achieving Plans

· Solving Problems

· Using Creativity

· Adapting to Change

· Evaluating Risk

· Coping with Pressure

· Committing to Goals

· Stakeholder Management

· Decision Making

· Leadership and Influence

· Organization

KNOWLEDGE & SKILLS

While ability, motivation and attitude are most important, it would be a distinct advantage to have:

Stakeholder Management

· Strong understanding of stakeholder management principles.

· Ability to manage expectations, deliverables, and timelines across both internal and external stakeholders.

· Skilled in delegating tasks, tracking progress, and ensuring effective follow-up.

· Encourages collaboration and clear communication across teams, fostering a positive environment.

· Capable of providing reassurance and clarity to stakeholders through effective messaging.

Change Management

· Familiarity with change management principles, tools, and techniques.

· Ability to align project requirements with broader business goals and benefits.

· Experience in creating and executing training plans to support system or process changes.

Communication & Collaboration

· Strong communication skills with the ability to listen actively, provide clear instructions, and foster collaboration across teams.

· Able to translate technical requirements into business-friendly language and vice versa.

· Experience acting as the liaison between technical teams and business stakeholders.

· Encourages knowledge sharing and supports a culture of continuous improvement.

What you will get:

• We offer base compensation of $135,000, plus a 15% bonus opportunity..
• PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to earn UNLIMITED PTO.
• Competitively priced medical, vision and dental plans to choose what works best for you.
• 401K with guaranteed match and fast-paced vesting schedule.
• Initial and continuous training & support from Learning & Development for your professional growth.

What you need to do now

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

More about us

Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people into temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers.

For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.