What are the responsibilities and job description for the Office Coordinator - Rehab Medicine - Physical Therapy position at New London Hospital?
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GENERAL SUMMARY
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Provide the customer service function of the practice, by greeting, assisting, directing, and scheduling patients by phone and in person, and perform the general clerical functions of the practice.
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FUNCTIONAL DUTIES AND RESPONSIBILITIES
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- Answers the phone taking clear messages, transcribing them into patient's charts, and routing the encounter to the proper team member.
- Provides assistance, guidance, and direction to all visitors and callers.
- Schedules and cancels appointments for patients, following practice protocol.
- Maintains the schedule in such a way that allows efficient and effective use of clinical staff availability while allowing the greatest patient acess to care.
- Schedules new evaluations while considering the availability of follow-up care appointments.
- Maintain and utilizes wait lists to properly identify and schedule patients who are seeking clinical appointments at alternate times than originally scheduled.
- Updates patient demographic and insurance information when appropriate, directing patient to Central Registration for more complex changes.
- Answers routine billing questions, seeking assistance as necssary, in order to address all inquiries in an accurate and timely manner.
- Ensures payments at time of service, as appropriate, and issues receipts, maintains a balanced cash drawer with deposits turned in daily.
- Maintains the knowledge and skills to accurately verify patient's insurance information.
- Completes insurance pre-certification and documents appropriately in EPIC when necessary.
- Maintains the knowledge and skills to complete accurate insurance authorizations for initial evaluations and/or follow-up visits as required for third party insurance carriers.
- Acts as a liaison between patient and provider to ensure specialty referrals reach the correct specialty trained clinical staff member. Communicates with families, patients, and ancillary services with professional courtesy and accuracy.
- Types meeting minutes and creates forms, as requested.
- Works as part of the office team to ensure maintenance of patient records.
- Performs other related clerical duties as assigned.
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Clinical Operations Support
- Ensures patients receive appropriate informational paperwork as requested by the provider. Ensures patients are given appropriate questionnaires and/or other paperwork as directed by provider.
- Ensures smooth patient flow by notifying the appropriate care provider of patient arrival through arriving the patient in the scheduling system in a timely manner.
- Assists in the orientation of new staff.
- Attends mandatory and continuing education classes, as appropriate.
- Attends office staff meetings.
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System Support and Maintenance
- Performs ordering of clinical and clerical supplies through the appropriate electronic systems.
- Initiates work order requests for issues relating to facility maintenance.
- Initiates requests for Information System issues through the DHSM system.
- Trouble shoots computer and telephone problems.
- Will maintain the abiilty and skills to occasionally cross-cover office support in alternate clinical locations as needed for planned and/or uplanned staff time off.
- Assists with maintaining planned clinical equipment cleaning and mandated temperature check logs.
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Professional Development
- Completes NLH orientation programs, to include orientation checklist, competency skill checklists, and mandatory education/certification programs. Submits documentation to HR for permanent file.
- Completes EPIC Training.
- Enhances professional growth through participation in educational programs and workshops.
- Maintains professional competence through mandatory licensure and certification programs.
- Serves on project teams/task forces as requested.
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POSITION REQUIREMENTS
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Knowledge / Skills / Abilities
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Experience
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One year experience as a receptionist, preferably in a medical office setting.
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Education
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- High School diploma or equivalent
- Basic Life Support (BLS), or enrolled in program within 3 months.
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