Sports Book Lead Supervisor

Position Summary:

Reporting to the Sportsbook Manger – Operations, the Lead Supervisor is responsible for the floor operations of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, till assignment for cashiers, and ensuring compliance with gaming and company regulations.

Essential Duties and Responsibilities:

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  Supervises the Sportsbook floor, including but not limited to: cashier location assignments, supervisor assignments, customer service staff supervisors and assisting the Managers/MOD as needed.

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  Monitors all monies being wagered.

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  Approves and denies sports wagers as appropriate.

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  Quickly handle escalated guest disputes in the Sportsbook that cashiers and supervisors are unable to deal with.

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  Supervise cashiers to ensure accuracy when issuing and redeeming betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.

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  Provide outstanding customer service to both guests and employees.

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  Assist the MOD in maintaining control and authority over the Sportsbook.

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  Complies a list of key events, comments/complaints from staff and customers for the MOD to send to senior management at the end of the shift.

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  Proactively reports any IT issues with tills or TVs to the MOD.

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  Key communicator with the Risk & Trading team, along with the MOD during their shift.

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  Ensure that all employees perform services and transactions in accordance with company policies and state regulations.

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  Perform other duties as assigned

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School Diploma and/or Associate’s Degree and/or Bachelor’s Degree with strong mathematical skill set. Must be 21 years of age.

Must have previous supervisor/management experience in a New Jersey sportsbook or equivalent

Must be familiar with New Jersey Division of Gaming Enforcement regulations, particularly with regards to sportsbook supervision/management

Special Qualifications:

Strong background and in-depth knowledge of the gaming industry and betting process a must.

Ability to thrive in a fast-paced, team-oriented environment.

Interpersonal and communication skills; ability to act professionally and confidently interact with all constituents.

Provides leadership and direction to direct reports.

Demonstrates poise, tact, judgment and diplomacy.

Ability to work flexible hours including nights, weekends and holidays as needed.

Language Skills:

Basic language skills apply.

Mathematical Skills:

Math skills apply in certain circumstances.

Reasoning Ability:

Common sense reasoning in a variety of situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel object, tools or controls. The associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The work hours include weekdays, evenings and nights, weekends, holidays.

Certificates and Licenses:

• Must be authorized to work in the United States.
• Must have or be able to obtain a NJ Key license and satisfy all regulatory requirements.
• Must be able to obtain a NJ racing license.
• Must be able to pass background suitability investigation.
• Must be able to pass initial drug screening.