Patient Care Coordinator

We are, a freestanding, physician-owned, comprehensive cancer center based in Albuquerque, NM with a satellite clinic in Gallup, New Mexico. We are an Oncology Medical Home, with a focus on early intervention for patient symptoms, resulting in low hospitalization rates. Our Physicians have won Top 10 Docs in the city of Albuquerque multiple times.

As a successful Medical oncology and Radiation oncology practice, we have expanded our medical practice to include Survivorship, palliative care, Primary Care, Rheumatology, Pulmonary, Urology and Sleep Center.

POSITION SUMMARY:

The Patient Care Coordinator is a reflection of NMOHC’s philosophy and dedication to superior healthcare and patient interaction and reinforces and adheres to the core values of the company in order to achieve the mission and vision. This position must demonstrate sensitivity and professionalism while assisting patients with scheduling and follow-up needs.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Schedules, cancels, or reschedules all Medical Oncology/Radiation or Oncology/Radiology follow-up appointments.
• Removes cancelled or rescheduled appointments from the physicians’ schedules.
• Contacts patients regarding missed appointment and follows up on no show appointments.
• Cancels appointments of deceased patients within an appropriate timeframe.
• Transcribes physician orders appropriately using physician’s current orders.
• Schedules outside facility laboratory and radiology testing, internal scan testing, and/or radiology consultations building lab requisitions and lab and vitals.
• Assists physicians with hospitalizations as requested.
• Initiates prior authorizations as needed for outside diagnostic testing as required by the patient’s health insurance plan within the scope of the position.
• Monitors and reviews the physicians’ schedules on a daily basis, ensuring templates are followed and scheduling errors are corrected PRIOR to the patient arriving for the visit.
• Communicates openly and effectively with the physicians and professional staff.
• Answers all phone lines in the POD promptly and professionally. Calls should be screened, messages taken, and the appropriate physician should be notified in a timely manner.
• Notifies Chart Prep and the Front Desk promptly of any add-on appointments, as well as notifies the “chemo scheduler” of any add-ons for the day.
• Assists with chart prep and scanning.
• Collects co-pays and co-insurance from patients and ensures all balancing is completed daily.

POSITION QUALIFICATIONS:

Competency Statement(s):

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Applied Learning – Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures and while demonstrating the core values.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Judgment - The ability to formulate a sound decision using the available information and resources.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.

SKILLS & ABILITIES:

Education and Experience:

• High School Graduate or General Education Degree (GED)
• Three to seven years related experience
• Minimum of two years experience as a Patient Care Coordinator or Medical Assistant
• Medical Oncology, Radiology Oncology, or Surgery Scheduler work experience a plus

Computer Skills:

• Intermediate computer skills and ARIA

Compensation/Benefits:

• Competitive Pay D.O.E.
• Generous Benefits Package

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)
• BLS Certification (Required)

Work Location: In person