Admissions Coordinator III (DOH/NMVH #15574)

Salary

$18.34 - $29.34 Hourly

$38,140 - $61,024 Annually

This position is a Pay Band 55

Posting Details

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.

POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM

The New Mexico State Veterans¿ Home is located on sixteen picturesque acres in Truth Or Consequences, New Mexico. It provides long-term and skilled nursing services for honorably discharged veterans, their spouses, or parents of veterans killed in combat action. The facility has 131 nursing home, skilled-nursing living beds. Services for residents are provided 24/7, focusing on maintaining or improving their physical, mental, and psychosocial well-being under a personalized plan of care developed by licensed health professionals

Why does the job exist?

The Admissions Coordinator is responsible for ensuring that all processes and procedures meet the organization's goals, expectations, regulations, and standards. The role involves managing day-to-day operations within the admissions department and assisting with public relations efforts to maintain and promote the nursing home's image. The Admissions Coordinator plays a critical role in interacting with prospective residents, their families, and referral sources, helping to ensure smooth and efficient admissions into the facility.

How does it get done?

• Oversee admissions to ensure all processes, goals, and regulations are met effectively and efficiently.
• Mentor, provide career coaching, and arrange training opportunities for team members to enhance their professional growth.
• Make informed, effective, and timely decisions regarding admissions, considering potential impacts and implications on the nursing home.
• Communicate the nursing home's policies and perspectives clearly and convincingly to families, residents, and external partners.
• Stay up to date on changing policies, laws, regulations, and industry trends affecting the healthcare and senior living sectors.
• Actively listen to clients, residents, and their families, clarifying information and addressing concerns as needed.
• Prepare and maintain detailed reports on admissions data and related metrics to track performance.
• Identify and analyze challenges within the admissions process, generate solutions, and make recommendations for improvements.
• Develop and maintain strong relationships with local healthcare providers, referral sources, and external partners to ensure smooth and ongoing resident admissions.
• Collaborate with the marketing department to build strategies that align with the organization's goals and increase the nursing home's visibility.
• Assist in maintaining contact with potential residents, their families, and community organizations to promote the nursing home's services.
• Help coordinate public relations initiatives, such as attending events and representing the nursing home in community outreach efforts.
• Oversee large-scale coordination of internal and external services during the admission process to ensure seamless experiences for incoming residents.
• Enter and manage data in required systems (PCC, SS, State Portal) to ensure accurate record-keeping and compliance.
• Assist the Administrator or Assistant Administrator with additional projects and tasks as directed.
• The public relations coordinator will be overseeing the admission department instructed by the Administrator. They will be your mentor to train you in admission process, procedures, and policy/ regulations.
  
  

Who are the customers?

The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)

Ideal Candidate

Administrative Duties:

• Keep accurate records and all other requirement documents
• Participate in meetings, committee meetings, and events as required
• Admissions Application Review:
• Evaluate applications to determine eligibility based on requirements
• Ensure all required documents are received and accurately recorded in the institutions database
  
  

Secretary duties

• Compliance and Safety:
• Comply with all laws and regulations
• Operational Management:
• Oversee the daily operations of the department to ensure smooth workflow
• Ensure compliance with all laws and regulations
• Maintain accurate records of all activities
  
  

Customer Service:

• Address and resolves customer inquiries and complaints
• Provide information and guidance on admission
• Ensure a high level of customer satisfaction
• Data Management:
• Prepare reports of admission by collecting, analyzing, and summarizing data and trends
• Maintain accurate and organized records of all applications
  
  

Minimum Qualification

High School diploma or Equivalency and two (2) years of experience in basic accounting, and/or business/office administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.

Must possess and maintain a valid New Mexico driver's license.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.

Must sign and observe confidentiality agreement.

Must be able to read, write, speak, and comprehend the English language.

Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.

Working Conditions

Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public. Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required. Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases. May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours. Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office

Supplemental Information

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Agency Contact Information: Berna Garcia 575/894-4234 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.