What are the responsibilities and job description for the Payment Technician (Temp-to-Hire) position at New Mexico Educational Assistance Foundation?
SUMMARY
Under general supervision, to perform a variety of clerical accounting/bookkeeping duties involving financial record keeping transactions including processing payments. Assist borrowers and provide a variety of clerical support.
SUPERVISION EXERCISED
Exercises no supervision.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
Provide prompt and professional assistance to borrowers and other departments within the organization regarding payment transactions and telephone inquires.
Accurately and efficiently process and balance payment transactions from a variety of sources.
Maintain borrower personal identification, cash, checks, money orders, and credit card information in a secure manner at all times.
Properly process a variety of payment and adjustment transactions and reconcile these transactions to ensure proper application.
Provide accurate account information to borrowers utilizing information systems.
Sort incoming mail; identify types of payments; process according to established procedures and deadlines.
Prepare and balance daily bank and electronic deposits.
Provide assistance to co-workers regarding payment research and other inquiries.
Perform basic accounting functions such as reconciliation of payments and preparation of journal entries.
Prepare and balance check requests to supporting documentation for borrower and consolidation overpayments and for duplicate postings.
Prepare and balance a variety of ACH transfers and associated journal entries to other organizations.
Process and balance electronic payment files received daily from a variety of sources.
Research and accurately resolve any issues that caused payments not to post to the system within the same business day of receipt.
Balance daily activity of payment area. Accurately research and resolve any out of balance exceptions.
Use mathematical calculations along with system knowledge to realign the due dates for consolidated loans that fall out of alignment due to system processing.
Properly balance, document, and compile paperwork for storage that supports all activity that was transacted during the day.
Perform other duties and responsibilities as assigned.
COMPETENCIES
Core Competencies
Honesty/Integrity/Trustworthiness – Being sincere, truthful and ethical.
Oral & Written Expression– The ability to communicate information and ideas both in speaking and writing, in a clear and concise manner. Proficiency in business writing and active listening.
Establishing & Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
Teamwork – The ability to interact effectively in a team environment and complete assigned tasks accurately and on time.
Decision Making & Problem Solving – Analyzing information and evaluating results to choose the best solution and solve problems.
Interacting with Computers – Knowledge of applicable computer systems and software programs.
Dependability & Accountability – Being reliable, responsible, and dependable. Fulfilling obligations.
Initiative – Anticipate needs and take on responsibilities and challenges.
Stress Tolerance – Accepting criticism and dealing calmly and effectively with high stress situations
Conflict Resolution Skills – Resolve issues as soon as they arise through collaborative efforts.
Self Control – Maintaining composure and avoiding aggressive behavior, even in very difficult situations.
Customer Service (External & Internal) – Meeting customer’s needs in a timely manner, actively looking for ways to help others, and understanding service principles and processes; customer needs assessments, meeting quality standards, and evaluation of customer satisfaction.
Organizing, Planning, & Prioritizing Work – Managing one’s own time. Developing specific goals and plans to prioritize, organize and accomplish work.
Maintaining Confidentiality – Safekeeping and protecting data. Non-disclosure of customer, employee and business partner information.
Technical Competencies
Knowledge of accounting forms and their use
Knowledge of basic accounting and bookkeeping principles
Ability to perform mathematical computations quickly and accurately
Ability to handle a heavy workload and to be able to multi task
Knowledge of report preparation
Knowledge of current office procedures and record keeping
Knowledge of state and federal laws and regulations in area of specialization
Proficient with Microsoft Excel.
MINIMUM QUALIFICATIONS
Experience
Two years of clerical bookkeeping or cash and check handling experience.
Education
Equivalent to a high school diploma required. Business college courses or an Associate’s degree is desirable.
Special Requirements
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment including ability to sit, stand, walk, kneel,
crouch, stoop, squat, twist, and lift 25 lbs.
Job Types: Full-time, Temp-to-hire
Pay: $15.50 - $19.13 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Ability to Relocate:
- Albuquerque, NM 87109: Relocate before starting work (Required)
Work Location: Hybrid remote in Albuquerque, NM 87109
Salary : $16 - $19