What are the responsibilities and job description for the Customer Service Coordinator / CSC position at New Mexico Heart Institute Elm?
Overview
Join our team as a day shift, full-time, HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Lovelace Medical Center is an acute care hospital with 263 licensed beds, providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology, and oncology services.
Responsibilities
- Provide direct customer service and front desk assistance for assigned departments to include but not limited to admitting, registering, scheduling, and verifying insurance
- Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations
- Adhere to policies, procedures, and regulations to ensure compliance and patient safety
Qualifications
Job Requirements:
- High School Diploma or GED equivalent
- One (1) year of previously related experience
- Medical Terminology.
- Knowledge of insurance plans.
Preferred Job Requirements:
- Associate’s Degree in a related field of study
- Heart Saver Certification.
- Previous medical office experience
