What are the responsibilities and job description for the Business Analyst position at New Mexico Highlands University?
This position is responsible for and serves as the primary systems administrator for the Student Module under Academic Affairs reporting in the Office of the Registrar. This position is expected to collaborate and maintain a positive relationship with the ITS department on various software/hardware and analytical processes associated with the Student Module of the Banner SIS and other unit specific technologies. This position will be responsible for all aspects of the system administration of the Office of the Registrar and Academic Affairs technologies. This position is responsible for all technology systems related to the overall processing and functionality of the Office of the Registrar and some functions in the Office of Academic Affairs. This position reports directly to the Assistant Registrar of Systems with direction and leadership from the Associate Registrar and University Registrar as needed. Ensures compliance with Family Rights and Privacy Act (FERPA) and all other applicable laws and regulations.
Duties and Responsibilities
- Develops and maintains written documentation of related applications, including best practices, processes, and procedures.
- Develops relationships with key IT university professionals to ensure compliance of and implementation of necessary technology projects and updates.
- Develops user friendly procedures, guidelines, documentation, and training.
- Assists in the development and maintenance of business process documentation.
- Runs mission-critical processes that impact the unit and the university.
- Participates in planning discussions to offer technical and practical business perspective.
- Attends collaborative team meetings to execute required training, testing and system functionality.
- Identifies, compiles, and delivers required metrics by proactively managing multiple data sources.
- Continually reviews and finds ways to improve current processes for greater efficiencies and reduction in non-value-added activities working in partnership with key stakeholders internal and external to Office of the Registrar.
- Generates, distributes and maintains concise set of standard reports that provide insight into operational statistics, performance, and trending of systems.
- Participates in a team that develops software applications and interfaces. Researches and analyzes system problems. Tests systems and database functions, upgrades and/or patches, as well as new third-party software or hardware implementation to ensure proper functioning of systems.
- May create and distribute Structured Query Language (SQL) and other related reports.
- May monitor student database for data accuracy, conformity, integrity and interrelationship, research and recommendations on data integrity issues.
- May coordinate data entry standards for Credit and Non-Credit areas of the university, technical support and training for Banner and other system end-users.
- Responsible for creating training plans and technology plans for upgrades, testing and implementation for internal and external users of all technologies used and/or maintained by the Office of the Registrar.
- Responsible for assisting with annual graduation activities.
- This position will maintain systems to include but not limited to: Ad Astra, Ad Astra Scheduler, Degree Work/Degree Audit, Ellucian Banner (student module), Transfer Evaluation System (TES), Scribe, Controller, Composer, Course Leaf Catalog Publication, Course Leaf Curriculum Management Software, Parchment Award, Argos Data Reporting
- Performs other job-related duties as assigned.
- EDUCATION: Bachelor’s Degree in Computer Science, Business Administration or related field.
- EXPERIENCE: At least 3 years of related experience associated with student information and technology systems.
- Proficiency in Argos, Ellucian Banner, Ellucian Workflow, Degree Works, SQL
- Proficiency in MS Office Applications
- Excellent customer service skills
- Ability to multitask and meet target deadlines with competing timelines
- Ability to train and evaluate direct team members for improved service and support.
- Ability to establish strong relationships and work as part of a team.
- Ability to work independently, prioritize, and manage multiple projects with attention to detail.
- Ability to demonstrate excellent written and oral communications skills and have the ability to work with diverse constituencies.
- Ability to communicate effectively, verbally and in writing, relate in a professional, helpful manner in person and over the phone; relate to a diverse population and to maintain composure when faced with difficult situations.
- Skill in preparing complex research projects and reports.
- Skill in listening to issues, synthesizing information, and reaching sound conclusions.
- Skill in presenting ideas and concepts orally and in writing.
- Skill establishing and maintaining effective working relationships with other department staff, faculty, students, and the public.
- Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail; work independently in meeting various time deadlines.
- Knowledge of University operational practices, policies and procedures, and the ability to follow them.
- Knowledge of the proper operation of and the ability to use personal computers and job-related software, including Microsoft Office Suite and other job specific software.
- Knowledge of cybersecurity measures to ensure secure file transmission of institutional data reports.
- Ability to develop user friendly procedures, guidelines, documentation, and training.
- Ability to assists in the development and maintenance of business process documentation.
- Ability to maintain mission-critical processes that impact the unit and the university.
- Participates in planning discussions to offer technical and practical business perspective.
- Ability to attend collaborative team meetings to execute required training, testing and system functionality.
Essential functions of this position require: lifting, manual dexterity, ability to communicate effectively.
Working Environment
Work is normally performed in an office setting. With limited supervision. Travel may be required to include weekends and odd hours.
Pay Rate $45,510-$56,888 Work Location/Campus Center Las Vegas, NM Campus EEO Statement
New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.
For disabled access or services call 505-454-3242 or email hr@nmhu.edu
Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW
For disabled access or services call 505-454-3242 or email hr@nmhu.edu
Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW
Posting Detail Information
Posting Number
AS941P
Open Date
02/03/2025
Close Date
Open Until Filled
Special Instructions to Applicant
Quick Link
https://nmhu.peopleadmin.com/postings/9514
Salary : $45,510 - $56,888
