Community Relations Manager

This position will coordinate all logistics as staff lead for the biennial New Mexico Housing Summit and the biennial Open House; will help execute Housing New Mexico’s outreach efforts to local elected officials and partners; and will serve as lead for constituent inquiries and requests.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Serve as staff lead for New Mexico Housing Summit (monthly responsibilities initially; daily responsibilities will occupy this position almost exclusively closer to the event). Includes:
  • Coordinating all planning for the summit, including venue, meals, meetings, sessions/tracks, staff volunteers
  • Leading the request-for-qualifications process for both the contracted event planner and registration app vendor
  • Coordinating and assigning responsibilities to appropriate Housing New Mexico staff and departments for all communications and promotion of event
  • Serving as staff liaison to contracted event planner
  • Identifying and procuring for keynote speakers
  • Organizing registration
  • Overseeing summit budget
  • Securing sponsorships
  • Any other duties as assigned
• Serve as staff lead for Open House. Includes
  • Coordinating all planning for the event, including catering, music, decorations, meetings, staff volunteers
  • Establishing a planning committee
  • Overseeing event budget
• Any other duties as assigned.
• Help execute Housing New Mexico’s outreach efforts. Including but not limited to:
  • Creating and maintaining a list of local contacts by region, including local elected officials, service providers, business partners, councils of governments, economic development officials, etc.
  • Creating and maintaining a list of local/regional events for potential Housing New Mexico engagement, including arrangements for meals/refreshment and/or venue for event.
  • Coordinating with appropriate employee to participate in events as necessary, including coordinating registration when applicable.
  • Ensuring continued engagement with New Mexico Municipal League and New Mexico Association of Counties; and
• Any other duties as assigned
• Serve as lead for constituent inquiries and requests, primarily using Housing New Mexico’s CRM (customer relationship management) platform, HubSpot. Including but not limited to:
  • Establishing a shared informational document
  • Tracking requests, disseminating requests to the appropriate department when necessary
  • Conducting follow-up when constituent requests are received from the offices of the governor, lieutenant governor, or congressional delegation
  • Training staff as back-up for responding to constituent inquiries
• Perform other related duties of a similar nature and level as assigned
• Employees are required to comply with safety regulations, procedures, and protocols

MINIMUM QUALIFICATIONS

Education and Experience

High school diploma. At least seven years’ experience coordinating and planning large, high-profile events. Three years’ experience in working with state and local elected officials and their staff. Bachelor’s degree may substitute for years of experience.

Conditions of Employment

• Must have a valid driver’s license, reliable transportation for in-state travel and be willing to use own vehicle for in-state travel (reimbursable mileage).

KNOWLEDGE, SKILLS, and ABILITIES

• Communicate in English effectively orally and in writing
• Possess strong professional writing skills
• Ability to be very detail-oriented and organized to effectively execute a large event
• Possess strong interpersonal skills at the level required for a community liaison
• Ability to prioritize work and be able to organize multiple events/meetings
• Relate to and interact with a non-traditional and diverse customers and employee population
• Knowledge of Housing New Mexico and its program offerings, as well as how to navigate through state agencies to assist with constituent inquiries
• Work independently
• Balance competing requirements
• Ability to prioritize and make decisions
• Apply listening skills, work under pressure, address conflict, solve problems, and make sound judgments
• Handle common inquiries or complaints
• Effectively present information and respond to questions from customers, employees, and visitors when staffing an exhibitor booth
• Exercise good judgment and focus on detail as required by the job
• Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone
• Use (or learn to use) computer software and systems applicable to the position, including Excel, Word, PowerPoint, and HubSpot (customer relationship management platform)
• Follow oral and written instructions and procedures
• Meet schedules and deadlines of the work unit
• Maintain well-organized materials, documents, files, systems and tools
• Adapt to changes in work situations and priorities
• Reason/analyze; use logic to identify and resolve problems
• Evaluate, organize, and summarize data and information
• Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors, or managers in the work unit and other departments, as well as with employees of outside entities and other individuals, as applicable to the essential duties and responsibilities