What are the responsibilities and job description for the NMC_000184 - Help Desk Support Technician (2 days per week) position at New Millenium Consulting?
We are urgently looking for a Help Desk / Desktop Support Technician for our client in Houston, TX .
Title : Help Desk / Desktop Support Technician
Location : Houston, TX (2 days per week)
Hourly : $25 - $30 per hour
Duration : Long Term
Must Have :
Should have at least 5-7 years of experience with the following :
Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
IMAC support including large scale / bulk office moves / re-stack activities (all moves)
Support for Operating System, base load software, MS Office suite and other business application
Support for the Imaging devices (print / scan / copy / fax) that includes printers and MFDs
Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
Support for the Mobility devices (IOS / iPhone / IPads)
VIP and home-based office (HBO) user support
Responsibilities :
Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair / replacement)
Perform managed print service invoicing / meter read / polling report verification
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT / AV contacts and stand-by support
Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
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