What are the responsibilities and job description for the Service Desk Analyst position at New Millennium Technical Resources?
Job Description
Job Description
PLEASE PAY ATTENTION TO THE DETAILS ON THE FORMAT THE RESUME MUST BE SUBMITTED IN ALSO PLEASE MAKE YOU HAVE ONE PROFESSIONAL REFERENCE. (Flordia, Alabama, North Carolina, South Carolina, Tennessee)
Job description
Service Desk Analyst
Purpose :
New Millenium Technical Resources is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to APS schools and administrative locations.
Summary :
The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts on critical issues or applications.
Scope of Work / Key Responsibilities :
- Monitor telephone system and take calls from APS users
- Log all reported incidents and fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA’s
- Escalate incidents to level 2 or level 3 support according to established processes and procedures
- Track and follow up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
- Remotely connect to user computers and assist with resolving issues as necessary.
- Perform proactive support activities including but not limited to :
- Ensuring that antivirus software is installed on all machines and scans are completed routinely.
- o Update user and asset information in the database (as necessary)
- Provide support for APS IT projects (as needed)
- Follow established processes and procedures.
- Report to IT any suggestions that will improve process or make support easier or more efficient
- Maintain exceptional customer service posture at ALL TIMES
- Document work performed (and steps to resolve issues) at all times within the ticketing system for audit or knowledgebase purposes
- Record and submit checklists or other documentation as required
Contract Duration :
Skills and Qualifications :
3 years' work experience (minimum) … 5 years preferred :
Personal Attributes :
Education / Training :
Job Types : Full-time, Contract, Temporary
Pay : $19.00 - $20.00 per hour
Schedule :
Ability to Commute :
Ability to Relocate :
Work Location : In person
Resumes MUST BE SUBMITTED IN THIS FORMAT
CANDIDATE LOCATION (City, State)
Candidate Description
1. Resumes should only include skills and experience that are relevant to the requested requisition
requirements.
2. Please make sure that the resume CLEARLY reflects the required skills and experience requested.
All resumes are reviewed, and those that do not reflect the required skills will be declined, regardless of how you
respond to the Qualifications section of the proposal.
Technical Qualifications / Skills List
Technical Skill 1
Technical Skill 2
Technical Skill 3
Business Qualifications / Skills List
Business qualification 1
Business qualification 2
Business qualification 3
Employment History
COMPANY NAME – Location City, State Job Title Dates
Description of achievements and duties
COMPANY NAME – Location City, State Job Title Dates
Description of achievements and duties
COMPANY NAME – Location City, State Job Title Dates
Description of achievements and duties
Education and Certifications
Education :
Degree School Name City, State
Certifications : Certification 1
Certification 2
Company Description
A staffing agency is a company that helps organizations find and hire employees for temporary or permanent positions. Staffing agencies typically have a pool of qualified candidates for various roles and help businesses select the best fit for their needs. These agencies can also handle administrative tasks such as payroll, benefits, and taxes. Staffing agencies can be beneficial to both job seekers and employers, as they can save time and resources .
Company Description
A staffing agency is a company that helps organizations find and hire employees for temporary or permanent positions. Staffing agencies typically have a pool of qualified candidates for various roles and help businesses select the best fit for their needs. These agencies can also handle administrative tasks such as payroll, benefits, and taxes. Staffing agencies can be beneficial to both job seekers and employers, as they can save time and resources .
Salary : $19 - $20