Supportive Housing Services (SHS) Housing Coordinator

Description

Full Time Position

Expected Shift: Monday - Friday, normal business hours with on call duties outside of normal hours as needed

Driving Requirement: This position will float between Portland and Beaverton 

Purpose: (General description and summary): The Supportive Housing Services (SHS) Housing Coordinator reports to the Supportive Housing Services (SHS) Director. They are the SHS housing expert both proficient in housing navigation and housing stabilization. This role provides direct services in the community to participant households as they transition from houselessness, hospital, or licensed residential settings to housing settings of their choice within our community. The SHS Housing Coordinator uses a person-centered approach to assist participants to prepare for, obtain, and retain housing, with the goal of increasing independence and thriving in the community.

The SHS Housing Coordinator is the New Narrative SHS expert around housing placement, financing, and supportive service opportunities for all participants within SHS. They work with participants, the participant’s identified support team members, property managers, community partners, and colleagues to ensure high quality services are provided resulting in stable housing placements, housing retention and participant satisfaction. This position supports all SHS housing navigators and housing stabilizers, supports the SHS team in meeting expected performance outcomes, cultivates team culture, and partners with SHS Supervisors and Program Mangers to develop and maintain programmatic structure and efficiency.

 The SHS Housing Coordinator will work with the SHS leadership team to support onboarding of new staff. They would be responsible for attending community case conferencing meetings and other SHS community meetings/trainings to ensure participants needs are supported and New Narrative SHS programs are maintaining and operating in alignment with best practices. The SHS Housing Coordinator will work with the SHS leadership team around responsibility for the professional development of team members, ensuring service delivery meets the standards of SHS team/New Narrative, and supporting the team’s outcomes.

Accountabilities: (Responsibilities of the job)

Program Participant Focus

• Works with all eligible program participants, including individuals with complex mental health needs, and meet with them in locations that best meet their needs (emergency shelters, behavioral health clinics, behavioral health resource centers)
• Interviews and assesses participant household’s eligibility for housing needs and services.
• Cultivates positive working relationships with participants.
• Builds trust through direct, clear, and honest communication.
• Engages in active listening and empathy
• Transparency and clarity regarding program expectations and processes.
• Supports individualized service planning and pace of services
• Provides tenant education to foster awareness of housing navigation and retention processes. Promotes informed choice through all levels of program participation.
• Utilizes assertive engagement strategies and techniques.
• Presents in a manner that results in each person feeling seen, heard, and valued.
• Supports healthy boundary setting and holding by both staff and the participant.

Service Provision 

• Understands and completes required service documentation in an accurate, thorough, and timely manner in accordance with contract and agency guidelines.
• Responds to housing, and other types, of crises that may arise.
• Provides housing case management services including skills training
• Demonstrates consistency and accessibility.
• Assist in managing staffing demands during periods of high workload, such as handling a surge in referrals, to ensure program operations continue smoothly and effectively.
• Serves as an expert for HMIS for SHS team
• Coordinates SHS trainings in regard to housing services with alignment in agency and community best practices as specified in contracts, certification requirements as well as agency guidelines. 
• Makes recommendations for quality improvement around SHS operations, documentation, trainings, systems, and more, to ensure the department is efficient and operating with a best practice lens.
• Responsible for ensuring thorough and complete onboarding of all new team members. 
• Supports staff with coaching, mentoring, feedback and training to team members to enhance job knowledge and skills.  
• Models honest, well-intended and direct feedback and holds team members accountable for doing the same. Is receptive to, self-reflecting regarding, and utilizes feedback in order to enhance professional skills and abilities, meet the needs of participants, team members and community partners. Creates and maintains a culture in which team members do the same. 
• Is accessible and responsive to the needs of participants, team members, colleagues, partners and other stakeholders. 
• Leads team meetings and conducts group case conferencing meetings with internal team members
• Provide additional support to staff during times of increased workload to help maintain service delivery and team productivity.
• Office Supply Management: Responsible for tracking, ordering, and maintaining SHS site-specific office supplies, ensuring that the office is fully stocked and organized. 
• Has comprehensive understanding of service contracts, budget and outcomes. Plays active role in development and usage of program tracking systems.   
• Attends and actively contributes to SHS TEAM leadership meetings (with SHS Director, other SHS TEAM Program Managers and Team Leads). Works collaboratively to identify, communicate and move toward team Vision; identify ways team aligns with Mission and Values and advances Strategic Plan
• Promotes SHS team principles—Informed Choice, Person-Center approach, peer-based approaches and philosophies, etc.; and forms collaborative, working partnerships with other staff and programs/departments within the agency and the community at-large.  
• Performs other duties as needed or required. 

Property management and Other Community Partners

• Ability to build rapport and mutually beneficial working relationships with property management and other community partners.
• Ability to understand, honor and communicate the perspectives of property management or landlords.
• Meets with property management partners to assess resource availability and ensure caseload participants are set up for housing success and housing retention as needed.
• Be accessible and respond promptly to property management concerns about a participant’s housing, wellness, etc.
• Positively represents the participant and agency when working with community partners.

Documentation, Data Collection, and Reporting

• Utilizes required databases (Credible, HMIS, etc.) and operating systems (Microsoft 365, SharePoint, Outlook, Word, Excel, etc.).
• Demonstrates the ability to understand program outcomes and measure program effectiveness.

Knowledge, Values, and Core Principles

• Aligns with the mission and values of New Narrative, utilizing them to inform service delivery and decision-making.
• Shows an understanding of key philosophies and models from which the team’s core values are derived and utilizes them to inform approach to working with participants and decision-making.
• Person-Centered Approach
• Intentional Peer Support
• Housing First
• Trauma-Informed
• Harm Reduction Approach
• Assertive Engagement
• Demonstrates an understanding of housing vouchers and other housing programming within the community.
• Positively contributes to team culture:
• Giving and receiving well-intended feedback
• Holding self-accountable
• Taking initiative to enhance processes and systems.
• Contributing innovative ideas
• Enhancing the vision of the department and agency
• Insight into personal biases and the ability to decenter oneself (center the participant).
• Knowledgeable about Fair Housing, Landlord-Tenant Law, and housing related resources available to participants in our community.
• Understand the dynamics and needs of individuals dealing with housing insecurity and barriers to obtaining housing.
• Ability to follow contract and budget expectations.

Additional Factors

• Effectively demonstrates a commitment to stewardship and appropriate use of resources; completes credit card processing in an accurate and timely manner.
• Identify conflict and utilize appropriate listening and communication skills to help resolve disputes. Ability to give and receive well-intended feedback.
• Ability to identify and negotiate power in relationships with members of vulnerable populations.
• Uphold the highest ethical standards and respect for confidentiality.
• Answer participant and other business calls or communication within two business days, observing guidelines for confidentiality, security, and professionalism.
• Work in a manner that is organized, efficient, and detail-oriented; Handle multiple tasks simultaneously and have excellent organizational skills.
• Assist with special promotions and community education. Be involved in program advocacy and networking for social change.
• Take care of yourself by being aware of personal limitations, communicating your needs to others, and asking for help when needed.

Core Competencies

• Communication: Direct, concise, and collaborative. Keeps others informed. Listens effectively to others. Maintains positive and open communications with staff.
• Teamwork: Effective at working in team situations.
• Initiative/Results Oriented: Originates action. Finds ways to get things done.
• Quality: Promotes continuous improvement. Effectively utilizes data.
• Customer Responsiveness: Responds well to internal and external customer needs.
• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.
• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
• Aptitude: Ability to comprehend and apply innovative ideas, processes, procedures, or training.
• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.
• Sensitive Information: Exposure to highly confidential information. Must always maintain the highest level of discretion and organization’s security.
• Motivate: On-going ability to motivate others and remain consistently enthusiastic.
• Demeanor: Remaining calm in crisis situations, empathetic, unbiased, and excellent interpretation skills.

Education/Certificates/Licenses/Registration: Qualified Mental Health Associate (QMHA) and/or Peer Wellness Specialist (PWS) - Preferred 

Experience/Qualifications:

• Experience working in HMIS or Credible a plus.
• Experience working with Harm Reduction programs a plus.
• Experience with Housing First programing a plus
• Familiarity with the population (SPMI, Justice involved, SUD, unhoused)
• Bilingual preferred 

Qualifications

Salary : $30 - $34