What are the responsibilities and job description for the Intensive Crisis Stabilization Coordinator position at New Oakland Family Centers?
New Oakland Family Centers provides comprehensive mental health care for individuals of all ages and families across the state of Michigan in outpatient, partial hospital and crisis care settings. The mission of New Oakland Family Centers is to provide psychiatric treatment, therapeutic counseling and educational services of the highest quality to individuals and families by offering consistent and passionate support, being responsive to their needs and treating them with the utmost respect through active involvement in our communities.
Position Details
Schedule: Five 8.5-hour shifts, Monday through Friday, with primary day shifts from 6:00 AM to 2:30 PM and 8:00 AM to 4:30 PM, as determined by the Director or Supervisor. Weekend coverage is required 1-2 times per month, with holiday coverage as needed. *Please note that initial new hire training will be conducted during daytime hours at the assigned training location, consisting of five 8.5-hour shifts from Monday to Friday. Completion of this training is required before beginning non-traditional shifts.
Reports to: Clinical Director / Clinical Supervisor
Compensation: Hourly Employee. Commensurate with experience.
Position Summary
The Intensive Crisis Stabilization (ICS) Coordinator is a full-time role responsible for providing coordination and administrative support for all ICS services. This position plays a critical role in ensuring efficient service delivery by facilitating communication between clinical teams, families, and external agencies. Key responsibilities include coordinating inpatient admissions, managing records, supporting discharge planning, handling dispatch operations, and assisting with clerical duties. The ICS Coordinator will work closely with clinical and administrative staff to ensure seamless service coordination and high-quality consumer care.
Desired Skills
Position Details
Schedule: Five 8.5-hour shifts, Monday through Friday, with primary day shifts from 6:00 AM to 2:30 PM and 8:00 AM to 4:30 PM, as determined by the Director or Supervisor. Weekend coverage is required 1-2 times per month, with holiday coverage as needed. *Please note that initial new hire training will be conducted during daytime hours at the assigned training location, consisting of five 8.5-hour shifts from Monday to Friday. Completion of this training is required before beginning non-traditional shifts.
Reports to: Clinical Director / Clinical Supervisor
Compensation: Hourly Employee. Commensurate with experience.
Position Summary
The Intensive Crisis Stabilization (ICS) Coordinator is a full-time role responsible for providing coordination and administrative support for all ICS services. This position plays a critical role in ensuring efficient service delivery by facilitating communication between clinical teams, families, and external agencies. Key responsibilities include coordinating inpatient admissions, managing records, supporting discharge planning, handling dispatch operations, and assisting with clerical duties. The ICS Coordinator will work closely with clinical and administrative staff to ensure seamless service coordination and high-quality consumer care.
Desired Skills
- Strong multitasking, self-motivational and time management abilities
- Ability to work collaboratively within a multidisciplinary team
- Excellent written and verbal communication skills
- Ability to assess situations, identify challenges, and develop effective solutions using critical thinking and sound judgment
- Ability to effectively engage diverse populations, including children, adolescents, and adults
- Facilitate bed placements for inpatient admissions and manage admission packets via the E-Fax system
- Act as a liaison between emergency departments, inpatient hospitals, schools, families, therapists, and NOFC ICS services to ensure seamless communication and service delivery
- Maintain a customer-service-oriented approach, providing polite and professional support to all stakeholders
- Coordinate with outpatient providers to schedule services and connect individuals with appropriate resources
- Complete and oversee data entry into the tri-county dispatch system while ensuring accuracy and compliance
- Manage the coordination of tri-county community dispatch screenings to support efficient service allocation
- Assist families in accessing CMH outpatient services by collaborating with county ACCESS departments
- Complete intake and discharge processes for YFCC, ensuring proper documentation and follow-up
- Track ICS PHP referrals, providing updates to sites and families on approval or denial status
- Maintain up-to-date records in the EMR system and manage scheduling as required
- Participate in team meetings, support a collaborative environment, and provide flexible coverage
- Maintain consistent communication with clinical and administrative staff
- Attend and participate in team meetings and contribute to a collaborative work environment
- Exhibit a positive attitude toward learning and adaptability in a dynamic work environment
- Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally
- Stay current with professional training requirements
- Perform other duties as assigned to support clinic operations
- Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers
- This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed
- Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems
- The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs
- High school diploma or equivalent with 1-2 years of mental health experience required
- Associate or bachelor's degree in social work, counseling, psychology or related field and 1-2 years in mental health, behavioral health, or a related field highly preferred
- Strong communication and coordination skills, with the ability to work effectively with diverse populations
- Proficiency in data entry and electronic medical records (EMR) systems preferred
- Ability to work in a fast-paced environment while maintaining professionalism and customer service focus
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
