What are the responsibilities and job description for the Clerical Assistant position at New Opportunities, Inc.?
Description
Full-Time, Non-Union, Non-Exempt Position
$16.35 per hour, 25 hours per week
Monday through Friday, 11:00am-4:00pm
BASIC FUNCTION OF CLERICAL ASSISTANT:
General office duties including typing, answering client concerns & relaying program communications to the correct employees.
RESPONSIBILITIES OF CLERICAL ASSISTANT:
- Manage communications with customers daily and direct clients to the correct place
- Answer telephones; take accurate information from callers; make appropriate referrals when necessary
- Completing end of day reports for our funders
- Type monthly menus and program correspondence/documents.(Newletters) on topics provided by upper management
- Assemble monthly donation letters to be mailed out using folding machine
- Maintain office security by following sfety procedures and controlling access via the reception desk.
- Keep the reception area tidy and presentable with all necessary stationery and materials.
- Handle customer inquiries and complaints in a professional manner
- Monitor office supplies and inform Director when orders need to be placed
- Organize & sort through Elder Services Mail and provide to the proper person to file accordingly
- Copying, shredding, filing and other general office duties
- Assisting Data Coordinator, Administrative Coordinator & Community Coordinator with paperwork and client concerns as needed
- Data entry into software systems
Requirements
REQUIREMENTS OF CLERICAL ASSISTANT:
Education:
HS or GED
Experience:
Minimum of 1 year experience in general office work. Bi-lingual Required (Spanish).
Job Skills:
- Time management
- Organization skills
- Flexibility
- Positive attitude
- Ability to work alone or collaborate with others Initiative and follow through
- Excellent oral, written communications
- Interpersonal skills
- Excellent customer service skills
- Excellent typing skills
- Filing
- Attention to detail
- Proficiency in Word
- Knowledge of MS office
EOE AA M/F/Vets/Disability
New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.
New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 27 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.
Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.
In accordance with the mission of New Opportunities, the Agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle.
In 1964, the Agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly and disabled communities.
While the range of programs is broad, they fall into one or more of the following categories:
- Energy Assistance and Weatherization
- AIDS / HIV Prevention
- Fatherhood Initiative
- Employment Education and Training
- Child Welfare and Family Development Services
- Early Childhood Education Programs
- Elderly Services
- Homeless Shelter and Transitional Housing
- Ex-Offender Programs and Re-entry Services
Salary : $16
