What are the responsibilities and job description for the Reservations/Ticket Booth Agent position at New Orleans Paddlewheels, Inc.?
Benefits:
- Dental insurance
- Free uniforms
- Health insurance
- Vision insurance
- Flexible schedule
- Paid time off
EOE/Drug Free
New Orleans Paddlewheels, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.
The candidate will be rotating between the office, Ticket Booth-Creole Queen, and should be able to work a rotating flexible schedule.
The successful candidate will have a good work ethic and an outstanding personality while being able to handle difficult callers.
The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.
Qualifications/Education/Skills :
- High School Diploma or equivalent.
- Must be able to work flexible shifts including holidays, and weekends.
- Previous customer service experience.
- Ability to read and understand English.
- Ability to sit or stand for an 8 hour shift.
- Excellent communication skills.
- Strong computer skills required.
- Previous sales experience strongly preferred
- Extensive knowledge of tourism and the New Orleans area
Job Purpose :
- Per cap sales, third-party sales, call center sales
- Booking of reservations for customer requests
- Responsible for answering incoming calls and customer inquiries and responding to email requests
- Responsible for addressing customer concerns and issues, and escalating when necessary
- Responsible for all administrative duties, as assigned
- Responsible for meeting personal and team sales goals
- Responsible for daily inventory management
Essential Functions :
1.1 Customer Service
- Proper phone etiquette
- Handle each call with high customer service skills
- Handle each customer call as thoroughly as possible, escalate if necessary
- Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers
1.2 Time Management
- Manage the flow of call volume
- Manage call times
- Prioritize job assignments (agreed upon with Supervisor)
- Completes job assignments on time
1.3 Sales
- Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products
- Discuss upsells on every call
- Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure
- Meet daily and monthly sales goals
- Meet team goals as measured by department sales
1.4 Problem Solving
- Use creative solutions to resolve customer concerns and problems
- Makes suggestions to the team and supervisor for workflow improvements
EOE & Drug-Free Workplace
**It is not our practice to ask for personal information before our onboarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **
Salary : $13
